Support Engineer - BY/JDA ESP (Enterprise Supply Chain Planning) Techno-Functional Consultant &PLQL

Blue Yonder; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Yonder in Bengaluru is seeking a techno-functional IT specialist to support BY Planning solutions in Demand and Supply Planning. You will collaborate with Product Development, Consulting and Cloud services to ensure data integrity and effective business processes.

The role requires strong SQL/PL-SQL, Excel skills, and BY SCPO experience. Candidates should have a bachelor’s degree in engineering or a related field and be prepared for on-call support and cross-functional problem solving.

Qualifications

• Bachelor’s degree in computer science, IT, or related field.
• 4–11 years of IT experience, with 4+ years in JDA/BY Enterprise Supply chain product with TechnoFunctional experience to configur and facilitate client business processes.
• Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus
• Can assess and debug code across languages with a focus on Java

Responsibilities

• Design & Architect the implemented solution.
• Understand the implemented solution design.
• Work with cross functional teams including Product Development, Consulting and Cloud services.
• Enhance/Change the design based on new business requirements by the customer.
• Identify Root cause and find the permanent solution to any problem.
• Responsible to address incident/request related to above mentioned suite of products.
• Develop & Deliver: Provide advice to customers regarding industry best practices and process methodology.
• Understand how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
• Need to work with cross functional teams including Product Development, Consulting and Cloud services.
• Guide & Govern: Provides technical and non-technical support during the Steady state period and ensures data integrity.
• Operate & Optimize: Implement monitoring, performance tuning, and operational best practices.

Skills

SQL

PL/SQL

Data structures

Debugging

Analytical thinking

Root cause analysis

Education

Bachelor’s degree in Industrial/Mechanical Engineering or equivalent

Tools

AppDynamics

Splunk

MuleSoft

Python

Azure

AI/ML

Java

Job description

Scope

• This role is focused on supporting various BY Planning solutions in Demand/Strategy and Supply Planning.
• Needs to work with cross functional teams including Product Development, Consulting and Cloud services.
• This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
• This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.
• Provides advice to customers regarding industry best practices and process methodology.
• Understands the workflow and tables involved in BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfilment) can be configured to better facilitate client business processes.

Technical Environment

• Good Understanding of BY data workflow
• Installation of BY products
• Good knowledge of SQL, PL/SQL
• Intermediate knowledge at MS Excel
• Basic understanding on customer business and process.
• Relevant experience on BY SCPO and Manufacturing Planning suite of products
• Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and experience in SC domain
• Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

What You’ll Do

• Design & Architect
• Understand the implemented solution design
• Needs to work with cross functional teams including Product Development, Consulting and Cloud services
• Enhance/Change the design based on new business requirements by the customer
• Identify Root cause and find the permanent solution to any problem.
• Responsible to address incident/request related to above mentioned suite of products
• Develop & Deliver
  • Provide advice to customers regarding industry best practices and process methodology.
  • Understand how BY solutions (IO, OP, S&OP, FP, SCP, ESP, Demand, Fulfillment) can be configured to better facilitate client business processes.
  • Need to work with cross functional teams including Product Development, Consulting and Cloud services.
• Guide & Govern
  • Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.
  • Provide advice to customers regarding industry best practices and process methodology.
• Operate & Optimize
  • Provides advice to customers regarding industry best practices and process methodology.
  • Implement monitoring, performance tuning, and operational best practices.
  • Provide value through Innovation and Automation

What We Are Looking For

• Bachelor’s degree in computer science, IT, or related field.
• 4-11 years of IT experience, with 4+ years in JDA/BY Enterprise Supply chain product with TechnoFunctional experience to configur and facilitate client business processes.
• Strong expertise in SQL, PL/SQL, Data structure. NextGen skills like AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure is a plus
• can
• Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.