Sr. Specialist - Process Analytics - SCM 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Genpact is seeking a Sr. Specialist - Process Analytics - SCM to lead end-to-end logistics and dispatch planning across the supply chain.

You will oversee transport operations, deployment, and logistics support activities while driving stakeholder management and continuous improvement initiatives. You will partner with Planning, Warehousing, Production, Customer Service, and external stakeholders to ensure efficient product movement, optimal resource use, and achievement of KPIs.

Qualifications

• Bachelor's degree in Business or related field.
• Experience in logistics/dispatch operations preferred.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead end-to-end logistics and dispatch planning across the supply chain network.
• Oversee transport operations, billing support, and coordination with warehousing and production planning.
• Manage a team of logistics professionals; recruit, onboard and coach.
• Monitor KPIs and drive continuous improvement in service levels.
• Lead transformation, automation, and standardization initiatives in logistics.
• Serve as primary contact for internal and external stakeholders.

Education

Bachelor's in Business

Tools

SAP

Oracle

Job description

Sr. Specialist - Process Analytics - SCM Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Job Summary

The Logistics & Dispatch Operations Manager is responsible for leading end-to-end logistics and dispatch planning operations across the supply chain network. This role oversees transport operations, dispatch planning, deployment execution, logistics support activities, stakeholder management, team leadership, process excellence, and continuous improvement initiatives.

The position acts as a critical link between Planning, Warehousing, Transportation, Production, Customer Service, and external stakeholders to ensure efficient product movement, optimal resource utilization, and achievement of operational KPIs. This consolidated role is derived from responsibilities outlined in

Key Responsibilities

1. 1. Logistics Operations Management Lead and manage logistics operations, including transport execution, dispatch planning, billing support activities, and operational logistics services. Maintain strong relationships with business stakeholders and customers. Ensure seamless coordination between logistics, transportation, warehousing, production planning, and customer service teams. Monitor operational performance and drive service excellence across the supply chain.
2. 2. Dispatch Planning & Transportation Oversee daily deployment and dispatch planning for finished goods across the distribution network. Ensure transport plans are generated, reviewed, validated, and executed effectively. Monitor transport order creation and execution in ERP platforms such as SAP and Oracle. Coordinate special freight requirements and ensure timely shipment execution. Verify dispatch adherence and shipment completion against planning schedules. Ensure transport priorities align with customer service and business requirements. Facilitate effective communication between production planning and transportation teams to ensure execution feasibility.
3. 3. Team Leadership & People Management Lead, coach, and develop a team of logistics and dispatch planning professionals. Recruit, onboard, and train new team members. Organize workflows and assign responsibilities to optimize operational efficiency. Monitor productivity and provide regular coaching and performance feedback. Conduct annual and mid-year performance reviews. Foster a high-performance culture focused on accountability, collaboration, and continuous learning.
4. 4. Performance Management & Operational Excellence Establish, monitor, and evaluate operational KPIs and service metrics. Analyze performance trends and implement corrective actions where needed. Balance team workload and ensure optimal utilization of resources. Ensure compliance with established processes, controls, and operating standards. Drive operational stability while maintaining high service levels.
5. 5. Continuous Improvement & Transformation Lead continuous improvement initiatives across logistics and dispatch planning functions. Identify process inefficiencies and implement sustainable solutions. Eliminate operational barriers impacting execution and customer service. Support transformation programs, automation initiatives, and process standardization efforts. Develop and implement best practices to enhance productivity, quality, and customer satisfaction.
6. 6. Stakeholder Management Serve as the primary point of contact for internal and external stakeholders regarding logistics and dispatch operations. Collaborate with Warehousing, Production Planning, Transportation Planning, Documentation, and Supply Chain teams. Drive alignment across functions to achieve business and customer objectives. Effectively communicate operational risks, opportunities, and performance updates to leadership.

Qualifications

Qualifications Bachelors - Bus