Sr Software Engineer-ServiceNow

Ecolab Quimica Ltda.; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Ecolab Quimica Ltda. seeks a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations.

The ideal candidate has 5+ years of hands-on ServiceNow development experience, strong JavaScript and API integration skills, and familiarity with CMDB/ITSM in agile environments. You will collaborate with stakeholders to deliver scalable, secure solutions and support upgrades.

Qualifications

• 5+ years of hands-on ServiceNow development experience.
• Strong JavaScript and REST/SOAP API integrations (server- and client-side).
• In-depth knowledge of ServiceNow platform architecture.
• Experience with Source-to-Pay and Order-to-Cash processes (AP/AR).
• Familiarity with CMDB and ITSM.
• Exposure to ITOM and HRSD is a plus.
• Understanding of ACLs, roles and security best practices.
• Experience in Agile/Scrum environments.

Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices.
• Customize apps with Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer.
• Develop and maintain modules such as ITSM, CSM, ITOM, MCO, Finance Management, Employee Center.
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub.
• Create and manage workflows and Flow Designer and ETL.
• Perform unit testing, debugging, and troubleshoot platform issues.
• Support platform upgrades, patches, and releases.
• Collaborate with architects, business analysts, and stakeholders to gather requirements.
• Follow SDLC, Agile/Scrum, and change management processes.
• Maintain technical documentation and knowledge articles.

Skills

ServiceNow development

JavaScript

REST/SOAP APIs

Agile/Scrum

SDLC

ITSM

CMDB

Security best practices

Education

Bachelor’s degree in Computer Science / IT

Tools

Flow Designer

IntegrationHub

UI Builder

Service Portal

Workspace configuration

CI/CD

ATF

Job description

We are seeking a skilled ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have hands-on experience with ServiceNow platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities

• Design, develop, and implement ServiceNow solutions using best practices
• Customize ServiceNow applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer
• Develop and maintain ServiceNow modules such as ÏTSM , CSM, APO , MCO, Finance Management, Employee Centre.
• Build and support integrations using REST, SOAP, MID Server, and IntegrationHub
• Create and manage workflows, FlowDesinger and ETL, Integration Hub , DataFabric /Zero Copy Connectors , tranformation
• Perform unit testing, debugging, and troubleshooting of platform issues
• Support platform upgrades, patches, and releases
• Collaborate with architects, business analysts, and stakeholders to gather requirements
• Follow SDLC, Agile/Scrum, and change management processes
• Maintain technical documentation and knowledge articles

Required Skills & Qualifications

• 5+ years of hands-on ServiceNow development experience
• Strong experience with JavaScript , REST/SOAP APIs and integrations
• (server-side and client-side)
• In-depth knowledge of ServiceNow platform architecture
• Experience with ( Source-to-Pay, Order-to-Cash lifecycle , Accounts payable, Accounts receivable etc )
• Familiarity with CMDB and ITSM
• Experience with other Application would be plus like ITOM, HRSD .
• Understanding of ACLs, roles, and security best practices
• Experience working in Agile/Scrum environments

referred Qualifications

• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Module-specific certifications ( CSM, ITSM, MCO etc.)
• Experience with ServiceNow Performance Analytics and Reporting
• Knowledge of UI Builder, Service Portal, and Workspace configuration
• Exposure to DevOps, CI/CD, and ATF (Automated Test Framework)

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and in a team environment
• Strong stakeholder management skills

Education

• Bachelor’s degree in Computer Science , Information Technology, or equivalent experience
• Min 5 + Years of experience in Servicenow

Nice to Have

• Experience with cloud platforms ( CSM, MCO , APO )
• Knowledge of ITIL processes
• Experience supporting global enterprise environments