Sr. Software Engineer - Service Now ITSM

Mployee.me; Pune District; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Memployee.me in Pune, Maharashtra invites ServiceNow ITSM professionals with 4+ years to join as a hands-on developer. The role emphasizes scalable automation, Catalog items, Flow Designer workflows, and cross-system integrations to drive efficient IT service delivery.

You will build and migrate workflows, implement end-to-end orchestration, configure MID Servers, and contribute to knowledge management and platform development using Business Rules and Client Scripts.

Qualifications

• Hands-on experience in Service Catalog development and Flow Designer.
• Experience with REST/SOAP integrations and orchestration.
• Scripting in JavaScript and PowerShell; Service Portal knowledge.
• MID Server setup and troubleshooting; knowledge management basics.
• Experience with ServiceNow platform development concepts (Business Rules, Script Includes, Client Scripts).

Responsibilities

• Develop and maintain catalog items, record producers, and order guides.
• Build Flow Designer-based catalog workflows and support ITSM processes.
• Improve ITSM solutions to enhance efficiency and drive self-service adoption.
• Develop Flows, Subflows, and reusable Actions; migrate legacy workflows.
• Automate cross-system processes; build and support REST/SOAP integrations.
• Implement end-to-end orchestration and configure MID Servers.
• Knowledge management and platform development support.

Skills

Service Catalog

Flow Designer

REST/SOAP

JavaScript

PowerShell

MID Server

Orchestration

Service Portal

Glide APIs

Integration Hub

Tools

Integration Hub

MID Server

Job description

We are looking forward to hire Service Now ITSM Professionals in the following areas :

Experience required- 4 to 6

Role Summary

We are seeking a hands-on ServiceNow ITSM Developer with 4+ years of experience in Service Catalog, Flow Designer, integrations, and orchestration. The role focuses on scalable automation and platform enhancements.

Key Responsibilities

1. Service Catalog & Portal

• Develop and maintain catalog items, record producers, and order guides
• Build Flow Designer-based catalog workflows
• Support ITSM processes (Incident, Request, Change, Problem)
• Design, develop and Improve ITSM solution that enhance operational efficiency and drive self-service adoption

2. Flow Designer & Automation

• Develop Flows, Subflows, and reusable Actions
• Migrate legacy workflows to Flow Designer
• Automate cross-system processes

3. Integrations & Orchestration (Core Focus)

• Build and support REST/SOAP integrations
• Use Integration Hub and custom spokes/actions
• Implement end-to-end orchestration (provisioning, access, infra ops)
• Configure and troubleshoot MID Servers
• Ensure secure, reliable system communication
• Basic-to-intermediate PowerShell knowledge

4. Knowledge Management

• Manage knowledge bases and articles
• Configure approval and publishing workflows

5. Platform Development & Support

• Develop using Business Rules, Script Includes, and Client Scripts
• Resolve issues across catalog, flows, and integrationsSupport upgrades and platform enhancements

Must-Have Skills

• Hands-on experience in:
• Service Catalog development
• Flow Designer (Flows, Subflows, Actions)
• REST/SOAP integrations
• Practical Exposure to:
• MID Server setup and troubleshooting
• Orchestration use cases
• Working knowledge of:
• JavaScript and Glide APIs
• ServiceNow scripting framework
• PowerShell
• Experience with Service Portal customization

Good to Have

• Experience with Integration Hub, CMDB / Discovery, Knowledge Management
• Certifications: CSA (preferred), CAD (optional)

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture