Sr. Servicenow Developer

TRH Consultancy Services; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

TRH Consultancy Services is seeking an experienced ServiceNow SPM specialist to design, develop, and implement Demand, PPM, Agile Development, Resource Management, and Financial Planning within the ServiceNow platform.

The role requires partnering with senior business leaders, PMOs, finance, and delivery teams to translate strategic objectives into scalable SPM capabilities, ensuring governance, transparency, and alignment with roadmaps while leading UAT and deployment efforts and mentoring

Job description

Responsibilities

• Design, develop, and implement ServiceNow SPM solutions including Demand, PPM, Agile Development, Resource Management, and Financial Planning.
• Configure and customize ServiceNow SPM modules to support enterprise portfolio visibility, prioritization, and value realization.
• Ensure solutions are scalable, configurable, and aligned with ServiceNow best practices and roadmap recommendations.
• Strategic Business Engagement: Partner with senior business leaders, PMOs, finance, and delivery teams to gather and translate strategic objectives into SPM capabilities.
• Facilitate workshops and stakeholder interviews to uncover pain points, maturity gaps, and opportunities for optimization.
• Act as a trusted advisor, bridging strategy, execution, and technology.
• Automation, Optimization Governance: Analyze portfolio, demand, and delivery processes to identify opportunities for automation and continuous improvement.
• Drive standardization of intake, prioritization, funding, and execution workflows across the enterprise.
• Establish governance controls and reporting to support strategic alignment, transparency, and compliance.
• Technical Leadership Delivery Excellence: Develop advanced ServiceNow configurations including flows, workflows, business rules, UI policies, client/server scripts, and integrations.
• Provide technical leadership and mentorship to junior developers and ServiceNow administrators.
• Support release planning, upgrades, and platform enhancements with minimal disruption.
• Testing, Deployment Continuous Improvement: Lead and support User Acceptance Testing (UAT), ensuring solutions meet business and strategic expectations.
• Monitor production performance and adoption metrics, proactively resolving issues.
• Continuously improve user experience, reporting accuracy, and operational efficiency.
• Agile Delivery Collaboration: Collaborate with Agile Release Trains, Product Owners, and Scrum Masters.
• Support Agile and hybrid delivery models within ServiceNow SPM.
• Contribute to roadmap planning and backlog refinement activities.
• Future Roadmap Growth Focus: This role will play a key role in shaping the next-generation SPM roadmap, including expansion into Enterprise Agile Planning (EAP) and value stream management.
• Integration of AI-driven insights for portfolio prioritization and forecasting.
• Enhanced financial transparency through investment planning and cost modeling.
• Deeper integration with ITSM, ITOM, HRSD, and APM for end-to-end visibility.
• Adoption of data-driven KPIs, executive dashboards, and OKR alignment.