Sap C4C Technical Consultant

Tekskills Inc.; Kolkata District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Tekskills Inc. in India seeks an experienced SAP C4C Architect to drive the architectural design, development, and implementation of SAP C4C solutions across Sales, Service, and Marketing Clouds.

You will collaborate with stakeholders to translate business requirements into detailed system specifications, define integration strategies with ECC/S/4HANA, CPI, and PI/PO, and mentor technical and functional teams to ensure quality and performance.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of overall SAP experience, with at least 8+ years specifically in SAP C4C.
• Hands-on experience with SAP C4C configuration, extensions (SDK), and integration methodologies (SAP CPI/HCI, PI/PO, Web Services, OData, IDocs).
• Strong understanding of SAP C4C data model, workflows, business objects, and UI configuration.
• Experience designing and implementing end-to-end SAP C4C solutions for complex business scenarios.

Responsibilities

• Lead architectural design, development, and implementation of SAP C4C solutions across Sales, Service, and Marketing Clouds.
• Collaborate with stakeholders to translate requirements into system specifications and functional designs for SAP C4C.
• Design end-to-end SAP C4C solutions including configuration, custom development, UI adaptations, and reporting.
• Define and oversee integration strategies for SAP C4C with SAP ECC/S/4HANA, CPI, PI/PO, and third-party apps.
• Provide architectural guidance and leadership to teams, ensuring standards, quality, and performance.

Skills

SAP C4C

System architecture

Stakeholder communication

Mentorship

Cloud integration

SDK/Studio

Education

Bachelor's degree in CS/IT/Eng

Tools

Cloud Applications Studio/SDK

SAP CPI/PI-PO

Web Services/OData

ABAP knowledge

ECC/S/4HANA integration

Job description

The ideal candidate will possess a deep understanding of CRM best practices, a strong technical background in SAP C4C, and the ability to translate complex business requirements into effective technical architectures. This role will be critical in ensuring our SAP C4C landscape supports strategic business goals, drives efficiency, and enhances customer engagement.

Key Responsibilities

• Lead the architectural design, development, and implementation of SAP C4C solutions, encompassing Sales Cloud, Service Cloud, and Marketing Cloud modules.
• Collaborate extensively with business stakeholders to gather, analyze, and translate complex business requirements into detailed system specifications and functional designs for SAP C4C.
• Design end-to-end SAP C4C solutions, including configuration, custom development (SDK), UI adaptations, and reporting, ensuring alignment with overall enterprise architecture and best practices.
• Define and oversee the integration strategy for SAP C4C with other critical systems, including SAP ECC/S/4HANA, SAP CPI (Cloud Platform Integration), SAP PI/PO, and other third-party applications, ensuring seamless data flow and process automation.
• Provide expert technical guidance, mentorship, and leadership to development and functional teams, ensuring adherence to architectural standards, quality, and performance.
• Ensure the optimal performance, scalability, reliability, and maintainability of SAP C4C solutions. Conduct system analysis, identify bottlenecks, and propose improvements.
• Define and enforce architecture standards, best practices, and governance frameworks for SAP C4C implementation and ongoing operations.
• Create comprehensive solution documentation, including architectural blueprints, functional specifications, technical designs, test plans, and deployment strategies.
• Lead and facilitate workshops, fit-gap analysis, and design sessions with business users and technical teams.
• Stay abreast of the latest SAP C4C features, product roadmaps, industry trends, and emerging technologies (e.g., AI, predictive analytics within C4C) to drive innovation and continuous improvement.
• Provide architectural input for project planning, effort estimation, risk assessment, and technical feasibility studies. Support go-live and post-production activities.

Required Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 10+ years of overall SAP experience, with at least 8+ years specifically in SAP C4C.
• Proven hands-on experience with SAP C4C configuration, extensions (using Cloud Applications Studio/SDK), and integration methodologies (SAP CPI/HCI, PI/PO, Web Services, OData, IDocs).
• Strong understanding of SAP C4C data model, workflows, business objects, and UI configuration.
• Demonstrated experience in designing and implementing end-to-end SAP C4C solutions for complex business scenarios.
• Familiarity with various project methodologies (Agile, Waterfall, Hybrid).
• Excellent analytical, problem-solving, and debugging skills.
• Strong communication, presentation, and interpersonal skills with the ability to effectively interact with stakeholders at all levels, from technical teams to senior business leadership.
• Ability to work independently and as part of a distributed team.

Preferred Qualifications:

• SAP C4C Certification(s).
• Experience with other SAP CX (Customer Experience) solutions
• Knowledge of ABAP development for integration scenarios with SAP ECC/S/4HANA.
• Experience on Sales and Service Cloud V2 could be an added advantage.