Sr. Relationship Officer, Asst. Branch Sales Manager

Finova Capital; Nashik District, Chakan; Hybrid; INR 300,000 - 500,000; Full time

Job summary

Finova Capital in Nashik District, Maharashtra, seeks a dynamic sales professional to drive secured loan business. You will meet monthly targets, identify potential customers, lead generation, and ensure high-quality customer service throughout the sales cycle.

You will assist customers with loan applications and KYC documents, manage relationships for repeat business, and ensure compliance with KYC/AML while upholding ethical selling practices.

Qualifications

• Responsibilities include meeting monthly sales targets and generating secured loan business.
• Lead generation via door-to-door campaigns, local marketing, and referrals.
• Build and maintain a CRM-driven sales pipeline with regular follow-ups.
• Explain loan products, terms and benefits to customers.
• Provide excellent customer service through the sales cycle.
• Ensure compliance with KYC/AML and ethical selling practices.

Responsibilities

• Meet or exceed the monthly sales targets in terms of Value and number of files.
• Identify and approach potential customers for secured loans.
• Generate leads through door-to-door campaigns, local marketing activities, and customer referrals.
• Explain loan products, terms, and benefits to prospective customers.
• Assist customers in completing loan applications and collecting required KYC documents.
• Educate customers about repayment schedules and terms; follow up on overdue payments.

Job description

Role & responsibilities

1. Sales Target Achievement:

• Meet or exceed the monthly sales targets in terms of Value and number of files.
• Identify and approach potential customers for secured loans.

2. Lead Generation and Development:

• Generate leads through door-to-door campaigns, local marketing activities, and customer referrals.
• Build and maintain a healthy sales pipeline using CRM tools.

3. Customer Engagement:

• Explain loan products, terms, and benefits to prospective customers.
• Address customer concerns, handle objections, and provide customized loan solutions.
• Ensure high-quality customer service throughout the sales cycle.

4. Loan Documentation and Processing:

• Assist customers in completing loan applications and collecting required KYC documents.
• Conduct preliminary checks to ensure document authenticity and completeness.

5. Collections and Customer Retention:

• Educate customers about repayment schedules and terms.
• Follow up with overdue customers to ensure timely repayments & also educate them.
• Maintain positive relationships to encourage repeat business and referrals.

6. Compliance and Ethics:

• Adhere to all regulatory requirements (KYC, AML) and company policies.
• Ensure ethical selling practices to protect the companys reputation.