Sr. Relationship Manager - SME (Retention & Cross-Sales)

BimaKavach; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

BimaKavach in Bengaluru is seeking a Sr. Relationship Manager to own and grow relationships with our B2B clients—from onboarding to renewals, cross-selling Employee Benefits and Non-EB lines.

You will be a strategic advisor for Indian businesses, delivering tailored insurance solutions and maintaining high-touch service. As a hands-on, field-driven professional, you will conduct 200+ client visits annually, collaborate with product experts to unlock revenue opportunities, and ensure timely

Qualifications

• 6+ years of experience in managing corporate clients, prima facie in either an insurance broking firm or direct general insurance company.
• Proven experience in commercial insurance with expertise in Employee Benefits (EB) and Non-Employee Benefits (Non-EB) lines.
• Strong field sales experience and demonstrated ability in relationship management.

Responsibilities

• Build and nurture deep, long-term relationships with leadership teams within allocated clients.
• Understand each client’s risk landscape and offer tailored EB and Non-EB insurance solutions.
• Lead end-to-end account servicing: onboarding, renewals, cross-sells, upsells, claims support, and ongoing consultation.
• Own your portfolio: conduct regular client visits (200+ annually), deliver exceptional service, and drive growth through trust and expertise.
• Generate cross-sales by presenting EB and Non-EB products and recommending policy upgrades.
• Collaborate with internal product experts to solve client challenges and unlock revenue opportunities.
• Ensure timely renewals, quote negotiations, and invoicing.
• Assist clients with claims processes in collaboration with claims specialists.

Skills

Communication

Negotiation

Interpersonal skills

Relationship management

Client portfolio management

Self-motivation

Field sales experience

Problem solving

Education

Bachelor's degree in Business, Finance, Insurance or related field

Tools

MS Office (Word, Excel, Outlook)

Job description

Who Are We?

BimaKavach is reimagining how Indian businesses access protection - with technology, speed, and simplicity at the core of everything we do.

Who Are We?

BimaKavach is reimagining how Indian businesses access protection - with technology, speed, and simplicity at the core of everything we do. We proudly serve 6,000+ companies, including names like BSNL, Daikin, The Whole Truth, and CleverTap, and are backed by top investors like Waterbridge, Blume, Arali, and Eximius. Our mission? To safeguard every Indian business by 2047. Our mindset? Bold, fast-moving, and customer-obsessed. Join us at BimaKavach and be part of a once-in-a-generation opportunity to reshape how insurance works for millions of businesses. Bring your expertise, curiosity, and ambition - and help build the future of SME insurance in India.

Job Overview

As a Sr. Relationship Manager, you'll own and grow relationships with our B2B clients - from onboarding to retention to renewals and cross-selling Employee Benefits (EB) and Non-EB lines. insurance products for our Bangalore location. Think of yourself as the strategic advisor and trusted partner helping Indian businesses protect what matters most. This is a high-impact, field-driven role - perfect for someone who thrives on physical client interaction, problem-solving, and bringing structured solutions to complex insurance needs.

Key Responsibilities

• Build and nurture deep, long-term relationships with leadership teams with allocated clients
• Understand each client’s unique risk landscape and offer tailored insurance solutions across EB and non-EB lines.
• Lead end-to-end account servicing - onboarding, policy renewals, cross-sells, upsells, claims support, and ongoing consultation.
• Own your portfolio: make regular client visits (200+ annually), deliver exceptional service, and drive growth through trust and expertise.
• Generate cross-sales business from existing clients by presenting Employee Benefits and Non-Employee Benefits (cross sell) products and recommending policy upgrades or changes.
• Collaborate with internal product experts to solve client challenges and unlock new revenue opportunities.
• Ensure timely renewals, quote negotiations, and invoicing.
• Assist clients with claims processes in collaboration with internal claims specialists.

Qualifications

Bachelors in Business, Finance, Insurance or a related field.

Experience

• 6+ years’ of experience in managing corporate clients prima facie either in an insurance broking firm or direct general insurance company
• Proven experience in commercial insurance with expertise in Employee Benefits (EB) and Non-Employee Benefits (Non-EB) insurance lines
• Strong field sales experience and a demonstrated ability in relationship management.

Technical & Soft Skills

• Excellent communication, negotiation, and interpersonal abilities.
• Self-motivated and capable of working independently while effectively managing a client portfolio.
• Having experience in handling and meeting 200 B2B clients in-person, annually
• Consulted agents/brokers/direct clients across all LOB’s
• Technical knowledge - MS Office – Word, Excel and Outlook
• Domain Knowledge preferred.