Sr. Project Manager | Enterprise SaaS Delivery

Grazitti Interactive; Ambala, Panchkula; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Grazitti Interactive in India invites a Senior Project Manager to lead end-to-end enterprise SaaS implementations, integrations, upgrades and migrations across global clients. You will manage large, multi-workstream programs and mentor PMs and PCs while partnering with Product, Engineering, QA, Customer Success.

The role requires strong business acumen, governance, and delivery excellence, with experience across Agile, Scrum, Kanban, Waterfall or Hybrid methods and proficiency with Jira,

Qualifications

• 4+ years of IT Project/Program Management experience, preferably in SaaS or enterprise software environments.
• Proven ability to manage enterprise-scale SaaS implementations and complex programs.
• Experience working with global clients, distributed teams, and executive stakeholders.

Responsibilities

• Lead end-to-end delivery of enterprise SaaS implementations, integrations, upgrades, migrations, and transformation initiatives.
• Manage large-scale, multi-workstream projects with complex dependencies and global stakeholders.
• Define project scope, milestones, deliverables, resources, dependencies, and success metrics.

Skills

Enterprise SaaS delivery

Program management

Agile methodologies

Stakeholder management

Jira

Google Workspace

Tools

Rocketlane

Basecamp

Job description

Senior Project Manager Enterprise SaaS Delivery

We are looking for an experienced Senior Project Manager with 910 years of experience in IT project management, with strong expertise in enterprise SaaS product delivery, implementation, integrations, upgrades, and migrations.

The ideal candidate will have a proven track record of managing large, complex, multi-workstream programs involving global enterprise clients and cross-functional teams. Beyond project execution, this role will lead a team of Project Managers (PMs) and Project Coordinators (PCs), strengthen delivery governance, standardize processes, and drive continuous improvement across the project delivery organization.

This is a high-ownership enterprise delivery role requiring strong business acumen, client leadership, operational discipline, and the ability to manage projects in complex, global environments.

Key Responsibilities :-

• Lead end-to-end delivery of enterprise SaaS implementations, integrations, upgrades, migrations, and transformation initiatives.
• Manage large-scale, high-value, multi-workstream projects with complex dependencies, timelines, budgets, and global stakeholders.
• Define project scope, objectives, milestones, deliverables, resource plans, dependencies, and success metrics.
• Establish and maintain robust project governance, delivery frameworks, RAID management, escalation mechanisms, and executive reporting.
• Serve as a senior client-facing leader, managing relationships with enterprise customers, business leaders, technology stakeholders, and executive sponsors.
• Partner closely with Product, Engineering, Architecture, QA, Customer Success, Support, and other cross-functional teams to ensure successful delivery.
• Drive projects using Agile, Scrum, Kanban, Waterfall, or Hybrid methodologies, selecting the appropriate approach based on business and delivery requirements.
• Monitor key delivery metrics including timeline, budget, scope, resource utilization, risks, quality, and customer satisfaction.
• Proactively identify delivery risks, dependencies, and bottlenecks and implement mitigation and recovery strategies.
• Lead and mentor a team of Project Managers and Project Coordinators, providing guidance on delivery excellence, stakeholder management, and performance.
• Drive PMO-level process standardization, including project reporting, planning, governance, communication, documentation, and tracking mechanisms.
• Identify gaps in existing delivery practices and introduce scalable frameworks, tools, and continuous-improvement initiatives.
• Conduct periodic portfolio, team, and project reviews to identify trends, improve predictability, and enhance delivery quality.
• Champion a culture of accountability, transparency, collaboration, operational excellence, and continuous improvement.

Enterprise-Level Experience & Skills :-

• 4+ years of experience in IT Project/Program Management, preferably within SaaS, enterprise software, technology platforms, or digital transformation environments.
• Proven experience managing enterprise-scale SaaS implementations and complex technology programs involving multiple teams and stakeholders.
• Strong experience working with global clients, distributed teams, senior leadership, and executive stakeholders.
• Demonstrated ability to manage multiple concurrent projects/workstreams, competing priorities, dependencies, and escalations.
• Strong understanding of the SaaS product lifecycle, enterprise implementation, deployment, integrations, migrations, and customer onboarding.
• Hands-on expertise in Agile, Scrum, Kanban, Waterfall, and Hybrid delivery methodologies.
• Experience establishing or operating within PMO governance, enterprise delivery standards, KPIs, and reporting frameworks.
• Proven leadership experience managing, mentoring, and developing PMs and Project Coordinators.
• Strong understanding of risk, dependency, change, scope, resource, budget, and stakeholder management.
• Excellent communication, presentation, negotiation, escalation, and executive stakeholder-management skills.
• Proficiency with enterprise project management and collaboration tools such as Jira, Rocketlane, Basecamp, Google Workspace/G Suite, or equivalent platforms.
• Strong analytical and problem-solving skills with the ability to translate complex business and technical challenges into actionable delivery plans.

What Will Make You Stand Out:-

• Experience managing enterprise customers and global SaaS transformation programs.
• Exposure to large-scale implementations, complex integrations, multi-product environments, or platform migrations.
• Experience driving PMO transformation, delivery maturity, process standardization, or operational excellence.
• Ability to operate effectively at both strategic and execution levels—from executive stakeholder discussions to detailed project delivery.
• Strong track record of improving delivery predictability, customer experience, operational efficiency, and team performance.

Ideal Profile

We are looking for a delivery leader, not just a project coordinator—someone who can own complex enterprise engagements, lead high-performing PM teams, influence senior stakeholders, and build scalable delivery practices for a growing SaaS organization.