Sr. Product Manager - Conversations

Jobgether; India; Remote; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Fully remote position based in India

Global, remote-first organization with

Significant ownership over product

AI-native features at scale

Cross-functional collaboration

Exposure to a high-scale SaaS platform

Autonomy and execution culture

Job summary

Jobgether in India is seeking a Sr. Product Manager – Conversations to lead a unified, multi-channel conversations platform serving businesses worldwide.

You will own the product area end-to-end, from customer discovery to launch, collaborating with engineering, design, marketing, and customer success to drive activation, adoption, engagement, and retention. You will define requirements, prototype, run beta programs, and develop GTM strategies with cross-functional teams, including AI-powered

Qualifications

• 7–9 years of Product Management experience in B2B SaaS.
• Experience on messaging or communication products (unified inboxes, CPaaS, CRM messaging).
• Proven record of launching customer-facing features impacting activation, adoption, engagement, retention.
• Experience building products for agencies, multi-tenant or white-label solutions.
• Ability to prepare data, insights, and narratives for business reviews and planning.
• Strong interviewer and stakeholder communication skills.
• Excellent written communication for PRDs and updates.
• Strong analytical and product-thinking abilities to synthesize feedback and quantify opportunities.
• Ownership of product areas with independent planning and execution.
• Artifact-driven PM with clear documentation throughout lifecycle.
• Daily use of AI tools for research synthesis, analysis, PRD creation, and prototyping.
• Experience designing AI-powered capabilities like suggested replies, summaries, routing, or AI agents.
• Understanding of messaging channels incl. A2P 10DLC, WhatsApp, email deliverability, consent management.
• Familiarity with HubSpot, Intercom, Front, Zendesk.
• Knowledge of product metrics and funnels (activation, adoption, engagement, retention).
• Experience running discovery and validation cycles via prototypes and beta programs.
• Knowledge of AI feature design principles (quality, trust, adoption).
• Technical fluency when collaborating with engineering on APIs and event pipelines.
• Experience using analytics tools to guide decisions (Pendo, Amplitude, Mixpanel, Superset).
• Ability to thrive in fast-paced, autonomous environments.

Responsibilities

• Own strategy, roadmap, priorities, and outcomes for a defined Conversations area.
• Conduct agency calls to uncover needs and understand workflows.
• Analyze feedback to identify pain points and opportunities.
• Translate problems into product capabilities and hypotheses.
• Create prototypes and validate concepts with customers and stakeholders.
• Define requirements and PRDs; collaborate with engineering and design.
• Develop go-to-market strategies and launch materials with Marketing and Support.
• Manage beta programs, rollouts, and feature launches for adoption.
• Instrument features, monitor usage, and conduct experiments to optimize metrics.
• Prepare data-driven insights for weekly/quarterly reviews and planning.
• Coordinate cross-functional dependencies and platform initiatives.
• Mentor junior Product Managers when needed.

Skills

B2B SaaS

Product discovery

Agile

PRD writing

AI tools in research

APIs & webhooks

Data-driven decision making

Cross-functional leadership

Tools

Pendo

Amplitude

Mixpanel

Superset

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Product Manager – Conversations based in India.

As a Senior Product Manager, you will lead the evolution of a unified, multi-channel conversations platform serving businesses worldwide. You will own a product area end to end, from customer discovery and strategic planning to launch and continuous optimization. Working closely with engineering, design, marketing, and customer-facing teams, you will translate customer insights into impactful product experiences. You will drive improvements in activation, adoption, engagement, and retention through data-driven decisions and rapid experimentation. The role offers an opportunity to shape AI-native communication experiences and simplify complex workflows for agencies and SMBs. Join a remote-first, fast-paced environment where ownership, innovation, and measurable customer impact are central to success.

Accountabilities:

• Own the strategy, roadmap, priorities, and business outcomes for a defined area of the Conversations product, ensuring alignment with the broader product portfolio.

• Conduct 4–6 agency customer calls per week to uncover underlying needs, validate problems, and understand customer workflows.

• Analyze customer interviews, support tickets, and feedback to identify recurring pain points, define jobs to be done, and quantify opportunities.

• Translate customer problems into existing, enhanced, or new product capabilities, developing clear and testable hypotheses.

• Create high-fidelity prototypes and validate concepts with customers and internal stakeholders before engineering implementation.

• Define product requirements, write clear and actionable PRDs, and collaborate with engineering and design teams to deliver improvements quickly.

• Develop go-to-market strategies and launch materials in partnership with Marketing, Support, and Customer Success.

• Manage beta programs, staged rollouts, and feature launches to ensure successful adoption.

• Instrument features before launch, monitor usage, and conduct experiments to optimize activation, adoption, engagement, and retention.

• Prepare data-driven insights and strategic narratives for weekly and quarterly business reviews, as well as annual planning.

• Coordinate with cross-functional teams to manage dependencies, shared product surfaces, and broader platform initiatives.

• Support the onboarding, development, and mentoring of junior Product Managers when needed.

Requirements:

• 7–9 years of Product Management experience, ideally within B2B SaaS environments.

• Proven experience working on communication or messaging products, such as unified inboxes, helpdesks, CPaaS platforms, or CRM messaging solutions.

• Demonstrated success launching customer-facing features that positively impact activation, adoption, engagement, or retention.

• Experience building products for agencies, multi-tenant platforms, or white-label solutions.

• Familiarity with preparing data, insights, and narratives for business reviews and annual planning.

• Strong customer communication skills, with the ability to conduct interviews confidently, empathetically, and effectively.

• Excellent written communication skills, including the ability to produce concise PRDs, product updates, and stakeholder documentation.

• Strong analytical and product thinking skills, with the ability to synthesize qualitative feedback, quantify opportunities, and identify meaningful UX improvements.

• Demonstrated ownership of product areas, including independent planning, prioritization, scoping, trade-off management, and execution.

• An artifact-driven approach to product management, producing clear documentation and deliverables throughout the product lifecycle.

• Daily use of AI tools for customer research synthesis, analysis, documentation, PRD creation, and prototyping.

• Experience designing and delivering AI-powered product capabilities, such as suggested replies, conversation summaries, intelligent routing, or AI agents.

• Deep understanding of messaging channels and associated requirements, including A2P 10DLC, WhatsApp Business Platform, email deliverability, and consent management.

• Familiarity with competing communication and inbox platforms, including HubSpot, Intercom, Front, and Zendesk.

• Strong understanding of product metrics and funnels, including activation, adoption, engagement, retention, and time to value.

• Experience running discovery and validation cycles using prototypes, beta programs, and customer feedback.

• Knowledge of AI feature design principles, including quality measurement, trust, and adoption.

• Technical fluency in collaborating with engineering teams on APIs, webhooks, and event pipelines.

• Experience using product analytics tools such as Pendo, Amplitude, Mixpanel, or Superset to guide decisions.

• Ability to thrive in a fast-paced, execution-focused environment with a high degree of autonomy and accountability.

Benefits:

• Fully remote position based in India.

• Opportunity to work in a global, remote-first organization with teams across 10+ countries.

• Significant ownership over product strategy, execution, and measurable business outcomes.

• Opportunity to develop and launch AI-native communication features at scale.

• Collaboration with cross-functional teams across product, engineering, design, marketing, and customer success.

• Exposure to a high-scale SaaS platform serving agencies, entrepreneurs, and SMBs worldwide.

• A culture that values initiative, autonomy, innovation, clear communication, and execution.

• Opportunities to contribute to product development processes and mentor junior team members.