Product Manager - Voice AI Platform

Uplers; Faridabad District; Remoto; INR 1.800.000 - 3.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Greenfield opportunity

Direct access to founders

Impact on product decisions

Descrizione del lavoro

A technology solutions company is looking for a Product Manager for their Voice AI Platform. In this remote position, you will own product strategy and execute on a product vision that enhances customer interface through advanced voice technology. Candidates should have over 3 years of experience in B2B SaaS and a strong understanding of conversational AI. This is a chance to shape impactful technology in a fast-paced environment.

Competenze

• 3+ years as a Product Manager shipping B2B SaaS products.
• Conversational AI or telephony experience.
• Ability to read architecture diagrams and understand API contracts.
• Customer interviews and prioritization.

Mansioni

• Build demo flows and sales enablement materials.
• Define pricing strategy and work with engineers on feasibility.
• Write clear PRDs with acceptance criteria.
• Write clear PRDs with acceptance criteria.
• QA voice flows yourself and iterate on prompts.

Conoscenze

Conversational AI experience

Customer empathy

Strong written communication

Technical depth

Strumenti

FastAPI

PostgreSQL

Twilio

Descrizione del lavoro

Product Manager – Voice AI Platform

Remote | Full‑time

About Us: We are building an intelligent voice AI platform that handles real‑time phone conversations—both inbound and outbound—using cutting‑edge LLMs (Gemini, OpenAI) with sub‑second response times. Our system autonomously queries databases, retrieves documents, and takes actions during live calls, replacing traditional IVRs and scripted bots with natural, context‑aware conversations. We’re a small, fast‑moving team looking for a Product Manager who can own the product vision and translate customer needs into a roadmap that balances speed, quality, and enterprise readiness.

Key Details

• Experience: 3+ years
• Salary: Confidential (based on experience)
• Expected Notice Period: 15 days
• Shift: GMT+05:30 Asia/Kolkata (IST)
• Opportunity Type: Remote
• Placement Type: Full‑time permanent

What You’ll Own

• Voice Experience: Define and refine inbound and outbound call flows—how the AI greets, responds, handles silence, interruptions, off‑topic queries, and graceful call endings. Own the voice UX: tone, pacing, escalation logic, and when the AI should hand off to a human. Design scenario templates for use cases such as collections, delivery reminders, payment confirmations, and customer support.
• Product Strategy & Roadmap: Prioritize features across multi‑model voice support, CRM integrations, analytics, multi‑tenant architecture, and new AI agent capabilities. Define the CRM integration strategy—Salesforce, HubSpot, Zoho—data flows, and how call outcomes map to CRM workflows. Own the multi‑model strategy: choose LLM providers based on cost, quality, and latency trade‑offs.
• Metrics & Analytics: Define KPIs such as call resolution rate, average handle time, fallback/escalation rate, voice‑to‑voice latency, and cost per call. Design the analytics dashboard and drive data‑informed decisions on prompt tuning, model selection, and timeout configurations.
• Customer & Market: Talk to customers, understand call‑center pain points, and translate insights into product improvements.

Responsibilities

• Build demo flows and sales enablement materials.
• Define pricing strategy (per‑minute, per‑call, usage‑based tiers).
• Work directly with engineers on feasibility, trade‑offs, and sprint planning.
• Write clear PRDs with acceptance criteria.
• QA voice flows yourself and iterate on prompts.

Requirements

• 3+ years as a Product Manager shipping B2B SaaS products.
• Conversational AI or telephony experience with voice bots, IVRs, contact‑center software, or conversational AI platforms.
• Technical depth to read architecture diagrams, understand API contracts, and make informed opinions on latency vs quality trade‑offs.
• Customer empathy: conduct interviews, synthesize feedback, and make hard prioritization calls.
• Strong written communication: clear PRDs, concise Slack messages, structured roadmap docs.

Nice to Have

• Experience with LLMs / prompt engineering.
• Background in contact‑center metrics (AHT, FCR, CSAT, DSAT).
• Familiarity with CRM platforms (Salesforce, HubSpot) from a product integration perspective.
• Experience with usage‑based pricing models.
• Startup experience—comfortable with ambiguity and wearing multiple hats.

Bonus Points

• Experience at or with Twilio, Dialpad, Five9, Genesys, Bland AI, Vapi, Retell, Voiceflow, or similar.
• Shipped a real‑time audio/video product.
• Can write basic Python or SQL.

What You’ll Work With

• Stack: FastAPI, LangGraph, Gemini Live API, OpenAI Realtime API, PostgreSQL + pgvector, Redis, Twilio.
• Team: Small engineering team with direct access to founders.
• Stage: Early – your decisions will shape the product direction.

Why Join

• Greenfield opportunity—define voice AI for enterprises.
• Real technology—multi‑provider failover, real‑time audio streaming, hybrid RAG with SQL + vector search, sub‑second voice responses.
• Impact—every product decision directly affects the business.

How to Apply

• Step 1: Click “Apply” and register or log in on our portal.
• Step 2: Complete the screening form and upload an updated resume.
• Step 3: Increase your chances to get shortlisted and meet the client for the interview.