Product Manager - Voice AI Platform

Uplers; Dadri; Remoto; INR 900.000 - 1.500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Impact on product direction

Real technology implementation

Greenfield opportunity

Descrizione del lavoro

A tech innovator in voice AI is seeking a Product Manager for their Voice AI Platform. The candidate will define product vision, manage inbound and outbound call experiences, and oversee the roadmap prioritizing features across multi-model support and integration with CRM systems. Strong experience in B2B SaaS and conversational AI is required. The role is fully remote, offering an opportunity to shape cutting-edge technology with an early-stage engineering team.

Competenze

• 3+ years as a Product Manager shipping B2B SaaS products.
• Technical depth to understand API contracts and architecture diagrams.
• Customer empathy with the ability to conduct interviews and synthesize feedback.
• Strong customer empathy and ability to translate feedback into roadmaps.
• Excellent written communication; able to write clear PRDs and roadmaps.

Mansioni

• Define product vision and roadmap for the voice AI platform.
• Work directly with engineers on feasibility and trade-offs.
• QA voice flows yourself and iterate on prompts.
• Talk to customers to identify pain points and translate into improvements.
• Collaborate with engineers on feasibility, trade-offs, and sprint planning.

Conoscenze

Conversational AI experience

Strong written communication

Customer empathy

Technical understanding

Customer empathy

Written communication

API basics

Python

SQL

Strumenti

FastAPI

PostgreSQL

Twilio

Python

SQL

Descrizione del lavoro

Product Manager – Voice AI Platform

Remote | Full‑time

About Us: We are building an intelligent voice AI platform that handles real‑time phone conversations—both inbound and outbound—using cutting‑edge LLMs (Gemini, OpenAI) with sub‑second response times. Our system autonomously queries databases, retrieves documents, and takes actions during live calls, replacing traditional IVRs and scripted bots with natural, context‑aware conversations. We’re a small, fast‑moving team looking for a Product Manager who can own the product vision and translate customer needs into a roadmap that balances speed, quality, and enterprise readiness.

Key Details

• Experience: 3+ years
• Salary: Confidential (based on experience)
• Expected Notice Period: 15 days
• Shift: GMT+05:30 Asia/Kolkata (IST)
• Opportunity Type: Remote
• Placement Type: Full‑time permanent

What You’ll Own

• Voice Experience: Define and refine inbound and outbound call flows—how the AI greets, responds, handles silence, interruptions, off‑topic queries, and graceful call endings. Own the voice UX: tone, pacing, escalation logic, and when the AI should hand off to a human. Design scenario templates for use cases such as collections, delivery reminders, payment confirmations, and customer support.
• Product Strategy & Roadmap: Prioritize features across multi‑model voice support, CRM integrations, analytics, multi‑tenant architecture, and new AI agent capabilities. Define the CRM integration strategy—Salesforce, HubSpot, Zoho—data flows, and how call outcomes map to CRM workflows. Own the multi‑model strategy: choose LLM providers based on cost, quality, and latency trade‑offs.
• Metrics & Analytics: Define KPIs such as call resolution rate, average handle time, fallback/escalation rate, voice‑to‑voice latency, and cost per call. Design the analytics dashboard and drive data‑informed decisions on prompt tuning, model selection, and timeout configurations.
• Customer & Market: Talk to customers, understand call‑center pain points, and translate insights into product improvements.

Responsibilities

• Build demo flows and sales enablement materials.
• Define pricing strategy (per‑minute, per‑call, usage‑based tiers).
• Work directly with engineers on feasibility, trade‑offs, and sprint planning.
• Write clear PRDs with acceptance criteria.
• QA voice flows yourself and iterate on prompts.

Requirements

• 3+ years as a Product Manager shipping B2B SaaS products.
• Conversational AI or telephony experience with voice bots, IVRs, contact‑center software, or conversational AI platforms.
• Technical depth to read architecture diagrams, understand API contracts, and make informed opinions on latency vs quality trade‑offs.
• Customer empathy: conduct interviews, synthesize feedback, and make hard prioritization calls.
• Strong written communication: clear PRDs, concise Slack messages, structured roadmap docs.

Nice to Have

• Experience with LLMs / prompt engineering.
• Background in contact‑center metrics (AHT, FCR, CSAT, DSAT).
• Familiarity with CRM platforms (Salesforce, HubSpot) from a product integration perspective.
• Experience with usage‑based pricing models.
• Startup experience—comfortable with ambiguity and wearing multiple hats.

Bonus Points

• Experience at or with Twilio, Dialpad, Five9, Genesys, Bland AI, Vapi, Retell, Voiceflow, or similar.
• Shipped a real‑time audio/video product.
• Can write basic Python or SQL.

What You’ll Work With

• Stack: FastAPI, LangGraph, Gemini Live API, OpenAI Realtime API, PostgreSQL + pgvector, Redis, Twilio.
• Team: Small engineering team with direct access to founders.
• Stage: Early – your decisions will shape the product direction.

Why Join

• Greenfield opportunity—define voice AI for enterprises.
• Real technology—multi‑provider failover, real‑time audio streaming, hybrid RAG with SQL + vector search, sub‑second voice responses.
• Impact—every product decision directly affects the business.

How to Apply

• Step 1: Click “Apply” and register or log in on our portal.
• Step 2: Complete the screening form and upload an updated resume.
• Step 3: Increase your chances to get shortlisted and meet the client for the interview.