Sr.Process Associate - Marcom, Sales and Delivery Services

Siemens; Bengaluru Urban; On-site; INR 350,000 - 520,000; Full time

Job summary

Siemens GBS in Bangalore is seeking an Analyst to deliver transactional services end-to-end, handling CRM interactions and coordinating with internal customers. You will work in shifts with extended month-end hours, ensuring accuracy and quality in every process.

You should have a university degree, knowledge of ERP software (SAP preferred), strong communication and teamwork, and a proactive, open-minded attitude to tasks.

Qualifications

• A university degree.
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work extended hours on weekdays/weekends during month end/quarter end close.

Responsibilities

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers.
• Receive customer calls and register notification in the CRM tool.
• Dispatch of Engineers and upload productive hours; notification closure & NPS survey.
• Performing assigned tasks on time with high quality.
• Rigorous follow-up and closure of pending queries with ownership.
• Complete reporting of activities on daily/weekly/monthly basis.

Skills

Good communication

Customer service

Teamwork

Open-minded attitude

Willingness for extended hours

Education

University degree

Tools

SAP

CRM

Job description

Hello go-getter
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

You’ll Make a Difference By

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the CRM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks on a timely manner with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of activities handled on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions daily.
• Flexible working in shifts and during month ends.
  

Your Success Is Grounded In

• A university degree.
• Knowledge of ERP software (preferably SAP) and/or educational background in logistics.
• Ability to work in a team.
• Good communication and customer service skills.
• Open-mindedness and constructive attitude to performed tasks.
• Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
  

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. #STS