Sr. Process Associate – Hire to Retire

Siemens; Bengaluru Urban; On-site; INR 350,000 - 550,000; Full time

Job summary

Siemens in Bangalore, India, is seeking an HR Helpdesk professional to resolve employee queries and manage HR service requests. You will handle voice calls, create and update cases, and ensure smooth handovers to payroll and HR admin teams.

The role supports UK-aligned or staggered shifts and may benefit from Arabic language skills. The position focuses on delivering accurate guidance with empathy, maintaining case records, and contributing to a positive employee experience within a global

Qualifications

• 1–3 years of experience in AskHR / HR Helpdesk / Employee Support / Contact Center roles.
• Experience supporting UK or international employees is an advantage.
• Arabic knowledge is a plus.

Responsibilities

• Handle employee queries via calls (voice support) and cases related to HR services.
• Resolve first-level HR queries at first contact wherever possible (done in one resolution).
• Create and update cases for all interactions, including those resolved during calls, for tracking and audit purposes.
• Identify queries requiring Tier1 / SME support and route them via case management tool.
• Capture complete and clear case details, including employee contact information and preferred callback time.
• Support handover to HR Admin, Payroll, T&E, or other teams as per routing model.
• Handle HR service requests and cases through designated HR service platforms within agreed timelines.

Skills

HR Helpdesk

Voice support

Customer service

English communication

Tools

HRIS

Case management tools

Job description

Hello!We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Hello!We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and demonstrate our powerful ecosystem of leading external and internal partners and our network of key delivery centers. We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner with.

You’ll Make a Difference By

• Handle employee queries via calls (voice support) and cases related to HR services.
• Resolve first-level HR queries at first contact wherever possible (“done in one” resolution).
• Create and update cases for all interactions, including those resolved during calls, for tracking and audit purposes.
• Identify queries requiring Tier1 / SME support and route them accurately via case management tool.
• Capture complete and clear case details, including employee contact information and preferred callback time.
• Support smooth handover to HR Admin, Payroll, T&E, or other expert teams as per defined routing model.
• Handle HR service requests and cases through designated HR service platforms within agreed.

Your Success Is Grounded In

• 1years-3 years of experience in AskHR / HR Helpdesk / Employee Support / Contact Center roles
• Experience supporting UK or international employees is an advantage
• Prior exposure to voice-based HR support preferred
• If resources have good ARABIC knowledge that will be an advantage.
• Strong understanding of HR service delivery and employee support models
• Ability to quickly interpret employee queries and provide accurate guidance
• Experience with HR case management tools and HRIS platform
• Excellent verbal and written communication skills (English)
• Strong customer centric mindset with empathy and clarity
• Ability to handle calls confidently and manage multiple cases simultaneousl
• Willingness to work in UK aligned or staggered shifts

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. This role is based in Bangalore. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries - and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow. #STS