Sr PC - Patching Coordinator

Insight Enterprises, Inc.; Bengaluru, Hyderabad, Pune District, Thiruvananthapuram; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work option

Medical Insurance

Professional Development: Learning平台 &

Job summary

Insight Enterprises, Inc. is seeking a Sr PC - Patching Coordinator to own patch calendars across multiple clients and environments.

This hybrid role requires coordinating maintenance windows, ensuring patch cycles align with defined cadence, and communicating schedules and impacts to internal teams and customers. The role emphasizes tracking patch compliance, producing client-facing reports, and leveraging reporting tools to identify trends and risks while coordinating with multiple

Qualifications

• 3–5+ years in IT operations or MSP environments.
• Experience with patching tools such as N-central, Qualys.
• Experience with reporting tools and dashboards.
• Familiarity with change management and maintenance scheduling.

Responsibilities

• Track and report patch compliance and effectiveness across clients.
• Schedule maintenance windows aligned with SLAs and client needs.
• Produce client-facing reports and executive summaries.
• Interpret technical outputs into clear reporting metrics.

Skills

IT operations

Service management

Change management

Reporting

Education

ITIL Certification

Tools

N-central (N-able)

Qualys

Ansible

Job description

Sr PC - Patching Coordinator

Gurugram, HR, IN

Requisition Number: 105493

Location: Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum. This is a hybrid opportunity.

About the role

Patching Coordinators own the patching calendar across multiple clients and environments, coordinate and schedule maintenance windows in alignment with SLAs and client requirements, ensure patch cycles are executed according to defined cadence (monthly, out-of-band, emergency patches) and communicate schedules, changes, and impacts to internal teams and customers.

Responsibilities

• Track and report on patch compliance and effectiveness, including success rates, failure rates, systems pending patching.
• Produce regular client-facing reports and executive summaries while also highlighting trends, risks, and areas requiring attention or escalation.
• ITIL or service management certification.
• Experience with reporting tools or dashboards (Power BI, Excel, etc.) as well as exposure to security/vulnerability management programs.
• Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred).
• Windows and Linux patching concepts, patch lifecycle (assessment, deployment, validation), compliance and vulnerability remediation principles.
• Ability to interpret technical outputs and translate into clear reporting metrics. Strong organizational and coordination skills across multiple stakeholders. Excellent communication skills (client-facing and internal teams) with high attention to detail and strong follow-through.
• Ability to manage competing priorities in a fast-paced environment and a strong analytical mindset for reporting and trend identification.

What we’re looking for

• 3–5+ years in IT operations, service management, or infrastructure coordination.
• Demonstrated experience working in managed services (MSP) or multi-client environments.
• Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred).
• Experience with change management and maintenance scheduling.

Benefits

• Freedom to work from another location.
• Medical Insurance.
• Professional Development: Learning Platform and Certificate Reimbursement.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location: Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 & 25 A Gurugram Gurgaon Hr 122002 India.