Patching Coordinator

Insight; India; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Medical Insurance

Health Benefits

Professional Development

Shift Allowance

Freedom to work from another location

Job summary

Insight is hiring a Patching Coordinator to manage patch calendars across multiple clients in a hybrid Delhi NCR/Bangalore/Hyderabad/Pune/Trivandrum setup. You will schedule maintenance windows aligned with SLAs and client requirements, ensuring monthly, out-of-band and emergency patches are executed per cadence.

You will generate client-facing reports, track compliance, and communicate trends and risks to internal teams and customers.

Qualifications

• 3–5+ years in IT operations or service management.
• Experience in MSP or multi-client environments.
• Familiarity with patching tools (N-central, Qualys) and RMM platforms.
• Experience with change management and maintenance scheduling.

Responsibilities

• Track and report patch compliance, including success and failure rates.
• Produce client-facing reports and executive summaries with trends and risks.
• Coordinate patch cycles across multiple clients and environments.
• Communicate schedules and impacts to internal teams and customers.
• Interpret technical outputs into clear reporting metrics.
• Manage competing priorities in a fast-paced environment.

Skills

IT operations

MSP experience

Change management

Reporting & analytics

Communication skills

Education

ITIL Certification

Tools

N-central

Qualys

RMM platforms

Ansible

Job description

Requisition Number: 105493

Patching Coordinator

Location: Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum. This is a hybrid opportunity

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

About the role

Patching Coordinators own the patching calendar across multiple clients and environments, coordinate and schedule maintenance windows in alignment with SLAs and client requirements, ensure patch cycles are executed according to defined cadence (monthly, out-of-band, emergency patches) and communicate schedules, changes, and impacts to internal teams and customers

Responsibilities

• Track and report on patch compliance and effectiveness, including, sccess rates, failure rates, systems pending patching
• Produce regular client-facing reports and executive summaries while also highlighting trends, risks, and areas requiring attention or escalation
• ITIL or service management certification
• Experience with reporting tools or dashboards (Power BI, Excel, etc.) as well as exposure to security/vulnerability management programs. Familiarity with patching tools such as N-central (N-able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred)
• Windows and Linux patching concepts, patch lifecycle (assessment, deployment, validation), compliance and vulnerability remediation principles
• Ability to interpret technical outputs and translate into clear reporting metrics. Strong organizational and coordination skills across multiple stakeholders. Excellent communication skills (client-facing and internal teams) including a high attention to detail with strong follow-through
• Ability to manage competing priorities in a fast-paced environment and a strong analytical mindset for reporting and trend identification

What we’re looking for

• 3-5+ years in IT operations, service management, or infrastructure coordination
• Demonstrated experience working in managed services (MSP) or multi-client environments.
• Familiarity with patching tools such as N-central (N-able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred)
• Experience with change management and maintenance scheduling

What you can expect

We’re legendary to take care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success.

Learn more about Insight: https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India