Engineer III- Compute

Insight; India; Hybrid; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Medical Insurance

Health Benefits

Learning Platform

Certificate Reimbursement

Shift Allowance

Job summary

Insight seeks an Engineer III- Compute to resolve client issues, meet SLA targets, and contribute to continuous improvement using Insight tools and ITIL processes. You will mentor juniors and handle incidents in diverse environments including Windows Server, Linux, VMWare/OpenShift, and virtualization platforms.

The role requires 5+ years of enterprise IT support experience, hybrid work across India locations, and willingness to participate in on-call rotations for incident management.

Qualifications

• Five or more years of demonstrated experience providing technical support for enterprise systems and administration.
• Experience with Windows Server, Linux, VMware Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.

Responsibilities

• Serves as a second level escalation resource to junior teammates. Provides mentoring and training. Creates knowledge.
• Navigate and support devices and systems such as Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.
• Resolve incidents, fulfill service requests, and conduct problem determination and remediation for enterprise environments while adhering to SLAs.
• Create and update knowledge articles to aid in incident resolution and request fulfillment.
• Make recommendations for client-specific technology improvements and report on lifecycle and system health of devices.

Skills

Windows Server

Linux

VMware Suite (VCF)

Proxmox

Red Hat OpenShift

Hyper-V

Nutanix

Exchange

Active Directory

Education

Bachelor’s degree or higher in IT/Systems Administration

Tools

ServiceNow

Job description

Requisition Number: 105450

Engineer III- Compute

Location: The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune

Shift: US aligned hours- Night shift

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Job Summary

Engineers will utilize knowledge, skill and process to resolve client issues, while meeting all SLA targets, participating in continuous improvement processes, and utiizing Insight-provided tools and systems. Engineers are expected to participate in ITIL processes Incident, Problem, Request, Change, and will author and update knowledge articles and repeatable procedures to ensure junior teammates can independently resolve 80% of incident, without requiring escalation.

Roles and Responsibilities

• Serves as a second level escalation resource to junior teammates. Provides mentoring and training. Creates knowledge.
• Professional level ability to navigate and support devices and systems such as Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory, and similar enterprise vendor toolsets.
• Will resolve incidents, fulfill service requests, and conduct problem determination and remediation for enterprise networking or datacenter environments subscribed to Insight Managed Services, while adhering to committed service level agreements.
• Creates and updates knowledge articles to aid in incident resolution, and request fulfillment efforts. Drafts method of procedure documentation.
• Makes recommendations for client-specific technology improvements, and reports on lifecycle and system health of devices in a client environment.
• Supports problem identification and management efforts including root cause analysis, known error records, etc, and is a member of an on-call rotation.
• Will actively monitor, and work from queues in ServiceNow and will function as a technical escalation from junior teammates.

Key Technical Skills

• Bachelor’s degree or higher, focusing on IT, System Administration, or other related studies.
• Five or more years of demonstrated experience providing technical support for common enterprise systems and assocaited administration. Experience with Windows Server, Linux, VMWare Suite (VCF), Proxmox, Red Hat OpenShift, Hyper-V, Nutanix, Exchange and Active Directory.
• Preferred- Maintain one or more associate level certifications working to obtain an professional-level certification

What you can expect

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success.

https://www.linkedin.com/company/insight/

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India