Patching Coordinator

Insight; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Remote work flexibility

Medical Insurance

Health Benefits

Professional Development

Shift Allowance

Job summary

Insight is seeking a Patching Coordinator to manage patch calendars across multiple clients and environments in a hybrid role in India. You will schedule maintenance windows aligned with SLAs and client requirements, ensuring patch cycles are executed on time and communicated clearly to internal teams and customers.

Ideal candidates bring 3–5+ years in IT operations or MSP settings, with hands-on experience in patch management tools such as N-central, Qualys, and automation frameworks like

Qualifications

• 3–5+ years in IT operations or infrastructure coordination.
• Experience in managed services (MSP) or multi-client environments is required.
• Exposure to patch management and vulnerability reporting is essential.

Responsibilities

• Track patch compliance and generate client-facing reports.
• Coordinate maintenance windows in line with SLAs and client needs.
• Interpret patch results and provide clear reporting metrics.
• Support change management and scheduling activities.

Skills

IT operations

Service management

Infrastructure coordination

MSP experience

Change management

Education

ITIL certification

Bachelor's degree in IT or related field

Tools

N-central (N-able)

Qualys

Power BI

Excel

Ansible

Job description

Requisition Number: 105493

Patching Coordinator

Location: Delhi NCR, Bangalore, Hyderabad, Pune, Trivandrum. This is a hybrid opportunity

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Patching Coordinators own the patching calendar across multiple clients and environments, coordinate and schedule maintenance windows in alignment with SLAs and client requirements, ensure patch cycles are executed according to defined cadence (monthly, out-of-band, emergency patches) and communicate schedules, changes, and impacts to internal teams and customers

Responsibilities

• Track and report on patch compliance and effectiveness, including, sccess rates, failure rates, systems pending patching
• Produce regular client-facing reports and executive summaries while also highlighting trends, risks, and areas requiring attention or escalation
• ITIL or service management certification
• Experience with reporting tools or dashboards (Power BI, Excel, etc.) as well as exposure to security/vulnerability management programs.
• Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred)
• Windows and Linux patching concepts, patch lifecycle (assessment, deployment, validation), compliance and vulnerability remediation principles
• Ability to interpret technical outputs and translate into clear reporting metrics. Strong organizational and coordination skills across multiple stakeholders. Excellent communication skills (client-facing and internal teams) including a high attention to detail with strong follow-through
• Ability to manage competing priorities in a fast-paced environment and a strong analytical mindset for reporting and trend identification

What we’re looking for

• 3–5+ years in IT operations, service management, or infrastructure coordination
• Demonstrated experience working in managed services (MSP) or multi-client environments.
• Familiarity with patching tools such as N‑central (N‑able), Qualys or similar RMM platforms as well as automation frameworks (e.g., Ansible awareness preferred)
• Experience with change management and maintenance scheduling

What you can expect

We’re legendary to take care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India