Sr Manager- Student Care

Chandigarh University; Mohali; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Chandigarh University is seeking a senior leader to head the university's student care function, handling concerns raised via helpline, walk-in centers, email, and the online portal, ensuring timely, professional resolution and cross-department coordination.

The role also monitors student feedback, organizes town halls, drives student engagement, coordinates administration and events, and supports the student care team performance with robust MIS reporting.

Qualifications

• Graduation is required for this role.
• Postgraduate qualifications in counselling or student affairs are an advantage.
• Minimum 8 years of relevant experience in student affairs, student welfare, administration, customer/student support, or grievance management.
• Experience in a university or higher education institution will be preferred.
• Prior experience in team management and handling student-related issues is desirable.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Empathy and strong student-oriented approach.
• Conflict resolution and problem-solving skills.
• Ability to handle sensitive and confidential matters.
• Knowledge of student welfare and grievance handling processes.
• Proficiency in MS Office and reporting systems.

Responsibilities

• Student care operations.
• Tat resolution Management.
• Student Administration Coordination.
• Student voice Engagement.
• Student support for events.
• Team Employee management.
• MIS Reporting.
• Process Improvement.

Skills

Communication skills

Interpersonal skills

Leadership

Empathy

Conflict resolution

Problem-solving

Education

Graduation degree

Counselling or Student affairs certification (advantage)

Tools

MS Office

Reporting systems

Job description

Job Summary

To lead and manage the university student care function, ensuring student concerns received through helpline, walkins centres, email and online case portal are handled professionally, resolved with in defined tat Effectively coordinated with concerned department.

The role also manages student feedback, town halls, student engagement, administrative coordinatiorn, event related student support student care team performance.

Key Responsibilities

• Student care operations.
• Tat resolution Management.
• Student Administration Coordination.
• Student voice Engagement.
• Student support for events.
• Team Employee management.
• MIS Reporting.
• Process Improvement.

Skills Qualification

• Graduation Degree required.
• Additional qualifications or certifications in student counselling, psychology, or student affairs will be an advantage.
• Minimum 8 years of relevant experience in student affairs, student welfare, administration, customer/student support, or grievance management.
• Experience in a university or higher education institution will be preferred.
• Prior experience in team management and handling student-related issues is desirable.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Empathy and strong student-oriented approach.
• Conflict resolution and problem-solving skills.
• Ability to handle sensitive and confidential matters.
• Knowledge of student welfare and grievance handling processes.
• Proficiency in MS Office and reporting systems.
• Key Performance Indicators (KPIs)
• Timely resolution of student grievances and concerns.
• Working Relationships