Senior Manager- Student Care

Chandigarh University; Mohali; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Chandigarh University is seeking a dedicated leader to head the university student care function, ensuring professional handling of student concerns received via helpline, walk-in centres, email and the online case portal.

The role also oversees student feedback, town halls, engagement, administrative coordination, events support, and the performance of the student care team.

Qualifications

• Graduation degree required.
• Experience in student affairs, welfare, or grievance management.
• Minimum 8 years of relevant experience.
• Experience in a university setting preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Empathy and student-oriented approach.
• Ability to handle sensitive and confidential matters.
• Proficiency in MS Office and reporting systems.

Responsibilities

• Student care operations.
• TAT & resolution management.
• Student administration coordination.
• Student voice & engagement.
• Student support for events.
• Team & employee management.
• MIS & reporting.
• Process improvement.

Skills

Communication skills

Interpersonal skills

Leadership

Team management

Empathy

Conflict resolution

Confidentiality

MS Office & reporting

Stakeholder engagement

Education

Graduation Degree

Job description

To lead and manage the university student care function, ensuring student concerns received through helpline, walkins centres, email and online case portal are handled professionally, resolved with in defined tat & Effectively coordinated with concerned department.

The role also manages student feedback, town halls, student engagement, administrative coordinatiorn, event related student support & student care team performance.

Key Responsibilities:

• Student care operations.
• Tat & resolution Management.
• Student Administration Coordination.
• Student voice & Engagement.
• Student support for events.
• Team & Employee management.
• MIS & Reporting.
• Process Improvement.

Skills & Qualification:

• Graduation Degree required.
• Additional qualifications or certifications in student counselling, psychology, or student affairs will be an advantage.
• Minimum 8 years of relevant experience in student affairs, student welfare, administration, customer/student support, or grievance management.
• Experience in a university or higher education institution will be preferred.
• Prior experience in team management and handling student-related issues is desirable.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Empathy and strong student-oriented approach.
• Conflict resolution and problem-solving skills.
• Ability to handle sensitive and confidential matters.
• Knowledge of student welfare and grievance handling processes.
• Proficiency in MS Office and reporting systems.
• Key Performance Indicators (KPIs)
• Timely resolution of student grievances and concerns.
• Working Relationships