Senior Executive ? Academic Operations & Student Affairs

Emeritus; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Emeritus is seeking a Senior Executive Academic Operations Student Affairs to coordinate student services, academic administration and engagement initiatives across the student lifecycle. You will ensure timely support, data accuracy and policy compliance while driving continuous improvement in student-facing processes.

The role involves collaboration with students, faculty and administrative teams to enhance retention, progression and campus experience, with a focus on wellbeing, inclusion and

Qualifications

• Bachelor's degree or equivalent in a related field.
• Postgraduate qualification or professional certification is desirable.

Responsibilities

• Serve as primary contact for student support matters with timely assistance.
• Coordinate referrals to wellbeing, counselling, disability support, and academic services.
• Assist in handling student complaints, grievances, appeals and resolutions per policies.
• Manage student inquiries and guidance on academic procedures and admin requirements.
• Maintain student information systems and records with confidentiality.
• Prepare official correspondence, academic records and reports.
• Support orientation, workshops, and campus events to boost engagement.
• Develop dashboards and reports to monitor attendance, progression and retention.
• Coordinate communication on academic calendars, events and services.
• Identify opportunities to improve operational efficiency and student experience.

Skills

Administration

Communication

Stakeholder management

Data interpretation

Customer service

Education

Bachelor's degree in business administration, Education, Psychology, Event Management, Sports Management, Student Affairs

Postgraduate qualification / professional certification (desirable)

Job description

PositionTitle: Senior Executive Academic Operations Student Affairs

ReportsTo: Headof Academic Operations Student Affairs
Employment Type: Full-Time

Position Summary

The Senior Executive AcademicOperations Student Affairs plays a pivotal role in deliveringhigh-quality academic and student support services that enhance the overallstudent experience. This position is responsible for the effective coordinationof student services, academic administration, student engagement initiatives.

Working collaboratively with students,faculty, and administrative departments, the incumbent ensures seamlessoperational delivery, timely student support and continuous improvement ofstudent-facing processes. The role contributes significantly to studentsatisfaction, retention, progression, and engagement throughout the studentlifecycle.

Key Responsibilities

Student Support Success

• Serve as a primary point of contact for student support matters, ensuring timely and professional assistance.
• Coordinate referrals and access to student wellbeing, counselling, disability support, and academic assistance services.
• Assist in managing student complaints, grievances, appeals, and resolution processes in accordance with institutional policies.
• Contribute to programs and activities that promote student wellbeing, success, and engagement.

Academic Student Administration

• Manage student enquiries and provide accurate guidance on academic procedures, and administrative requirements.
• Maintain and update student information systems, databases, and records with accuracy and confidentiality.
• Prepare official correspondence, student documentation, academic records, and administrative reports.
• Ensure compliance with institutional policies, regulatory requirements, and record-keeping standards.

Student Engagement CampusExperience

• Coordinate student orientation, induction programs, workshops, and institutional events.
• Support the planning and delivery of student engagement initiatives, clubs, societies, and extracurricular activities.
• Facilitate student feedback mechanisms, including surveys, focus groups, and engagement forums.
• Promote student participation in academic, professional, cultural, and community-based activities.
• Assist in developing initiatives that strengthen student belonging, inclusion, and campus culture.

Reporting, Analytics Compliance

• Prepare and maintain reports relating to student attendance, progression, retention, completion rates, and engagement metrics.
• Maintain accurate departmental documentation, records, and reporting systems.
• Assist in institutional audits, quality assurance reviews, accreditation activities, and compliance requirements.
• Develop and generate dashboards and management reports to support operational and strategic objectives.

Stakeholder Engagement Coordination

• Coordinate communication related to academic calendars, key deadlines, events, and student services.
• Liaise with external service providers and support agencies where required.
• Support cross-functional initiatives that contribute to institutional goals and student success outcomes.

Continuous Improvement SpecialProjects

• Identify opportunities to improve operational efficiency, service delivery, and student experience.
• Participate in quality improvement initiatives and service excellence programs.
• Undertake special projects and additional responsibilities as assigned by the Head of Academic Operations Student Affairs.

Qualifications

Essential

• Bachelors degree in business administration, Education, Psychology, Event Management, Sports Management, Student Affairs, or a related discipline.

Desirable

• Postgraduate qualification and/or professional certification in Higher Education, Student Services, Counselling, Education Management, or a related field.

Experience

• Minimum 35 years of professional experience in student services, academic administration, higher education operations, or a related environment.
• Demonstrated experience in managing student-facing administrative processes and stakeholder interactions.
• Experience supporting student engagement, retention, wellbeing, and success initiatives is highly desirable.

Skills Competencies

• Strong administrative, organizational, and time-management skills.
• Excellent written and verbal communication skills.
• Proven ability to build positive relationships with diverse stakeholders.
• Strong customer service and student-centric orientation.
• Analytical thinking with the ability to interpret data and prepare meaningful reports.

This role is integral to fostering apositive, engaging, and supportive student experience while ensuring theefficient delivery of Academic Operations and Student Affairs services acrossthe university.