Sr Manager-Revenue Assurance

Tata Communications

Pune City

On-site

INR 1,800,000 - 2,500,000

Full time

14 days+

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Job summary

A leading telecommunications company seeks a 'Sr Manager-Revenue Assurance' based in Pune. The role involves developing assurance strategies and frameworks to improve revenue, minimize customer issues, and enhance operational performance. Ideal candidates will have a background in Computer Science or similar, along with an MBA or CA, and strong leadership and communication skills.

Qualifications

10+ years of relevant experience in revenue assurance.
B.E./B.Tech in Computer Science, MBA or CA required.
Strong document writing and presentation skills.

Responsibilities

Support development and execution of Revenue Assurance Framework.
Collaborate with RA team to limit revenue leakages.
Prepare relevant MIS reports for management.

Skills

Communication

Leadership

Strategic Thinking

Education

B.E./B.Tech in Computer Science

MBA

Job description

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Job Description:

Specialization required: Computer Sciences/Communication/Engineering + MBA or CA or similar, 10+ relevant experience.

Location: Dighi, Pune

About the Team and Function

Objective: Revenue Assurance is a function within telecommunication companies which provides services to review data quality and process improvement methods that improve profits, revenues, and cash flows without influencing demand.

The function closely works with cross-functional teams within the company such as IT, Network, Sales, Marketing, Customer Experience, and Product to understand business models and services, deploying controls to identify process gaps and minimize leakages and costs.

Purpose of your Role

The purpose of this position is to support the Head of Revenue Assurance in developing assurance strategy and working with the team to deliver on objectives. Employee is expected to provide assurance on the accuracy and completeness of the company's data, revenues, minimize negative customer experiences, and continuously improve business and operational performance through the Business Assurance Cycle of Prevention, Detection, Analysis, and Response.

Key Responsibilities:

Support development and execution of a comprehensive Revenue Assurance Framework & Strategy, including operational practices, policies, procedures, and automated tools to protect revenue, profits, and brand image.
Collaborate with RA team and business units regarding RA activities and high-exposure risks, driving cross-business changes to limit revenue leakages and optimize savings.
Develop and review reporting, identifying improvements where appropriate.
Ensure all relevant MIS reports are prepared on schedule to support management decision-making.
Support in detecting revenue leakage, measuring loss-to-savings ratio, and recovery on leakage incidents as per industry benchmarks.

You Are

(Behaviors to display - DRIVE):

Collaborate proactively and reactively with business units to address risks and execute solutions balancing business risk and customer experience.
Assess risks, recommend controls, test, and validate deployed changes to mitigate risks to revenues, profits, and customer experience across products, services, and infrastructure.

Contact group: Internal/External:

IT - Billing & BSS Operations: Internal discussion and escalation for IT issues.
OSS/Network Operations: Internal discussion and escalation for network issues.
Business/Product: Internal marketing, pricing, validation, and product launch approvals.
Segment: Escalation of product/promotion issues.
Customer Care: Internal collaboration as needed.
Finance: Internal discussion and support as needed.

Qualifications and Skills

Experience in (including education & certifications): B.E./B.Tech in Computer Science, Electronics & Communication + MBA / CA or similar.

Strong communication, document writing, presentation skills, strategic thinking, leadership, motivation, and a focus on win-win outcomes.

Seniority level