Sr Executive - Governance, Risk & Compliance

Tata Communications; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A telecommunications company in Mumbai is seeking a Sr Executive for Governance, Risk & Compliance. This role involves monitoring telecom fraud alerts, conducting investigations into fraudulent activities, and preparing reports for senior management. Candidates should have experience in telecom fraud operations and a solid understanding of call detail records and quality checks. This full-time position requires effective collaboration with internal teams and work in rotational shifts.

Qualifications

• Experience in telecom fraud monitoring operations.
• Ability to analyze call detail records and routing patterns.
• Proven skills in preparing MIS and reports for management.

Responsibilities

• Monitor fraud alerts in near real-time and conduct investigations.
• Design new rules and validate existing ones to prevent fraud.
• Perform audits and prepare reports on fraud alerts for management.

Skills

Telecom Fraud Monitoring

CDR Analysis

Data Management

Report Preparation

Quality Check

Job description

Join to apply for the Sr Executive - Governance, Risk & Compliance role at Tata Communications

Job Description -:

• Performing various activities under Telecom Fraud Monitoring Operations such as...
• a) Perform near real-time monitoring through FMS with effective closure of fraud alerts
• b) Conduct CDR analysis, routing patterns, customer alert history & call testing to determine nature of traffic
• c) Brainstorming & designing new rules to cover different telecom frauds in Voice, MMX & TC-MOVE and validation of existing rule (Market Intelligence)
• d) Periodical review of configured rules
• e) Performing Audit/Quality Check (QC) of alerts closed by team
• f) Preparation of MIS and Reports for Senior Management
• g) Work in rotational shifts and ensure proper shift handovers
• h) Work closely with Internal teams and support team as and when required
• i) Internal data management / Updating the relevant master files
• 2): Conduct timely and thorough Investigation of Fraud dispute cases / fraudulent usage i.e., analysis of fraud dispute cases and taking corrective actions.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Legal

Industries

• Telecommunications