Sr Manager Preowned Cars & Accessories business

Tata Motors Global Services Limited; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Motors Global Services Limited in Jaipur invites candidates for a multi-domain sales operations role. Responsibilities include monitoring and analyzing evaluations and exchange business, driving retail of new cars via exchange conversions, planning exchange activities with the sales team, and improving conversion ratios.

Additional focus areas include used/new car sales, accessories business, and enabling business processes across TMA & accessories networks.

Qualifications

• Monitor and analyze evaluations product wise for exchange.
• Drive Retail of New Cars through Exchange conversions.
• Plan and execute exchange activities in co-ordination with sales team.
• Conduct deal fail analysis and drive improvement in the conversion ratio for evaluations
• Execute win-back strategy.
• Plan & execute resale volumes for TATA motors assured.
• Monitor Refurbishment as per Evaluation and Certification of Cars for Warranty.
• Assist Price Grid Development of new Gen Products.
• Execute & implement various initiatives along with relevant stakeholders to enhance resale value (RV) of TML products.
• Resolution of customer complaints.
• Capture consumer and market insights on pre-owned car business and communication to relevant stakeholders.
• Plan & execute resale volumes for All Brand Cars.
• Implement Digital Strategy and initiatives to promote digital sales.
• Ensure Proper Inventory management as per norms to drive increase in dealer profitability.
• Timely Evaluation of Media Allocated cars for liquidation at best prices.
• Drive Offtake and Retail volumes of Accessories Business as per monthly plans.
• Monitor and analyse model/product wise Sales for improving per car penetration.
• Driving Sales orders from dealers as per monthly schemes and plans.

Responsibilities

• Monitor and analyze evaluations product wise for exchange.
• Drive Retail of New Cars through Exchange conversions.
• Plan and execute exchange activities in co-ordination with sales team.
• Conduct deal fail analysis and drive improvement in the conversion ratio for evaluations.
• Execute win-back strategy.
• Plan & execute resale volumes for TATA motors assured.
• Monitor Refurbishment as per Evaluation and Certification of Cars for Warranty.
• Assist Price Grid Development of new Gen Products.
• Execute & implement various initiatives along with relevant stakeholders to enhance resale value (RV) of TML products.
• Resolution of customer complaints.
• Capture consumer and market insights on pre-owned car business and communication to relevant stakeholders.
• Plan & execute resale volumes for All Brand Cars.
• Implement Digital Strategy and initiatives to promote digital sales.
• Ensure Proper Inventory management as per norms to drive increase in dealer profitability.
• Timely Evaluation of Media Allocated cars for liquidation at best prices.
• Drive Offtake and Retail volumes of Accessories Business as per monthly plans.

Job description

1. Exchange Business:

Monitor and analyze evaluations product wise for exchange.
Drive Retail of New Cars through Exchange conversions
Plan and execute exchange activities in co-ordination with sales team.
Conduct deal fail analysis and drive improvement in the conversion ratio for evaluations
Execute win-back strategy.

2. TATA Motors Assured (Certified) Cars & Resale Value Management:

Plan & execute resale volumes for TATA motors assured
Monitor Refurbishment as per Evaluation and Certification of Cars for Warranty.
Assist Price Grid Development of new Gen Products
Execute & implement various initiatives along with relevant stakeholders to enhance resale value (RV) of TML products.
Resolution of customer complaints.
Capture consumer and market insights on pre-owned car business and communication to relevant stakeholders

3. Used/New Car Sales:

Plan & execute resale volumes for All Brand Cars
Implement Digital Strategy and initiatives to promote digital sales
Ensure Proper Inventory management as per norms to drive increase in dealer profitability
Timely Evaluation of Media Allocated cars for liquidation at best prices

4. Accessories Business:

Drive Offtake and Retail volumes of Accessories Business as per monthly plans
Monitor and analyse model/product wise Sales for improving per car penetration
Driving Sales orders from dealers as per monthly schemes and plans
Handling customer complaints and redressal through warehouse

5. Business Capability & Process Enablement for TMA & Accessories Business:

Drive enhancement of TMA business network through TMA outlets and broker network
Driving Dealer Manpower recruitment as per business requirements
Business Reviews and Training/certification of dealerships as per business requirement
Monthly capturing of competition and market information to support business strategy
Proper Explanation of monthly schemes to dealer manpower
Ensure Exchange/TMA and Accessories Business policies are implemented at dealers
Verification of Exchange Claims as per policy
Ensure compliance of CRM business process