Sr Manager - Customer Success (AdTech, B2B SaaS)

WLEN WorldJobs LLP; Delhi; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Flexible work hours and leaves

Salary advance

Maternity/Paternity leave benefits & 0

Butler & Concierge services

Team Off-sites & Celebrations

Insurance benefits for you and family

Interest-free loans

Fully-equipped Gym

Education Sponsorship Programs

Job summary

Confidential Client is seeking a Sr Manager - Customer Success (AdTech, B2B SaaS) in Delhi. The role focuses on driving revenue growth, reducing churn, and maximizing product value through proactive client engagement and strategy alignment.

The candidate will serve as a trusted advisor, coordinate onboarding, conduct performance reviews, and support pre-sales with product demonstrations. 8–12 years of industry experience is required.

Qualifications

• 8–12 years of experience in internet/technology industries.
• B.E./B.Tech (IT/CSE/ECE) with MBA preferred.
• Strong relationship-building and communication skills.

Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional service and satisfaction.
• Proactively engage with clients to understand objectives, monetization goals, and challenges, and provide strategic recommendations.
• Collaborate with Sales, Product, and Operations to onboard, implement, and support clients.
• Conduct regular performance reviews and optimize monetization stacks.
• Monitor KPIs and provide reports on advertising performance and growth opportunities.
• Deliver product demos and educate clients on features and best practices.

Skills

Customer Success

Account Management

Business Development

Problem Solving

Relationship Building

Education

B.E./B.Tech IT/CSE/ECE

MBA

Job description

Sr Manager - Customer Success (AdTech, B2B SaaS)

Salary: Best in the Industry

Experience / Skills:
8 to 12 years of experience, Customer Success

• This is a full-time opportunity with one of our confidential clients. The client name will be shared during the initial screening call with us/recruiter (after your profile is reviewed).
• In this posting, “we,” “us,” and “our” refer to the hiring client."Candidate" refer to you

Company Size:Large-scale / Global

No. of Positions: 1

Max Notice Period: 30

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre‑sales activities. The ideal candidate should possess excellent relationship‑building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre‑sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• 8 to 12 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship‑building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem‑solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self‑motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off‑sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest‑free loans
• Fully‑equipped Gym
• Education Sponsorship Programs

Screening Questions: (You must answer this along with the professional summary of the application):

• What's candidate CTC breakup (Fixed, Variable)?
• How many years of experience you have in AdTech?
• How many years of experience you have in USA market?
• Your college name (under graduation and post graduation)?
• Do you have team handling experience, if yes what the team size you handled?
• Are you okay with 5 days WFO (Delhi) -