Customer Success- Trackier (Account Management)

Trackier Company; Dadri; On-site; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Medical insurance

Reimbursement policies

Five-day workweek

Career growth opportunities

Global exposure

Ownership of initiatives

Collaborative culture

Job summary

Trackier is seeking a Customer Success Professional to manage a portfolio of SMB and mid-market accounts, driving retention, growth, and campaign performance across our Performance Marketing solutions.

You will build trusted relationships with key stakeholders, coordinate with Product, Engineering, and Support, and optimize clients' use of Trackier for tracking, attribution, and campaign insights in a fast-paced, global SaaS environment.

Qualifications

• 3-6 years of experience in Account Management or Customer Success in a B2B SaaS/tech environment.
• B.Tech/BE degree is mandatory.
• Experience managing a portfolio of existing customers with focus on retention, renewals, growth and churn prevention.
• Strong relationship-management and consultative communication skills with both technical and business stakeholders.
• Understanding of SaaS business models and aligning product capabilities with customer outcomes.
• Familiarity with APIs and using tools like Postman to understand API requests and responses.
• Knowledge of tracking mechanisms, postbacks, attribution, and performance-based campaigns.
• Analytical and problem-solving skills to translate data into actionable recommendations.
• Excellent presentation, negotiation, stakeholder-management, and escalation-handling skills.

Responsibilities

• Own a portfolio of SMB and mid-market accounts, managing relationships across the account lifecycle.
• Build trusted relationships with key stakeholders and act as primary contact for account matters.
• Drive retention and account growth by understanding goals, monitoring health, and addressing churn risks.
• Identify upsell and cross-sell opportunities aligned with customer needs.
• Conduct regular reviews to discuss performance and opportunities for improvement.
• Help customers optimize Trackier platform for performance-based campaigns and tracking.
• Analyze account data to identify optimization opportunities and provide recommendations.
• Coordinate with Support, Product, Engineering, and Sales to resolve issues.
• Understand customer environments and address API/tracking queries with internal teams.
• Manage renewals, expansions, and revenue forecasting in CRM.

Skills

Account management

Customer success

Relationship management

Consultative communication

SaaS business models

Cross-functional collaboration

Analytics

Negotiation

Stakeholder management

Time management

Education

B.Tech/BE

Tools

Postman

Job description

Trackier is a leading SaaS platform serving businesses across 20+ countries, providing Performance Marketing and Mobile Marketing solutions that help brands, advertisers, agencies, and ad networks optimize campaigns and drive growth.

At Trackier, we combine innovative technology, data-driven insights, and a customer-first approach to deliver impactful marketing solutions and build lasting customer relationships. Join us to work with a global customer base, collaborate across teams, and contribute directly to customer success and business growth.

Trackier is an equal opportunity employer committed to providing a fair, inclusive, and respectful workplace. Employment decisions are made without discrimination on the basis of legally protected characteristics.
Trackier’s Social Media presence:
Linkedin - https://www.linkedin.com/company/apptrovemmp/
Website- https://trackier.com
Instagram - https://www.instagram.com/trackierhq?srtk=cm4ydmpwZnB0MHUx

Why this role exists

Trackier is looking for a Customer Success Professional to manage and grow SMB and mid-market accounts across its Performance Marketing solutions. The role combines customer relationship management, commercial ownership, and AdTech expertise to drive retention, identify growth opportunities, optimize campaign performance, and build long-term customer partnerships.

What you'll do

• Own a portfolio of SMB and mid-market accounts, managing customer relationships throughout the ongoing account lifecycle.
• Build trusted relationships with key stakeholders and decision-makers, acting as the primary point of contact for account-related matters.
• Drive customer retention and account growth by understanding business goals, monitoring account health, and proactively addressing churn risks.
• Identify and pursue upselling, cross-selling, and account expansion opportunities aligned with customer requirements and business objectives.
• Conduct regular account reviews to evaluate performance, discuss business outcomes, identify gaps, and recommend opportunities for improvement.
• Help customers optimize their use of Trackier's platform for performance-based campaigns, traffic management, tracking, attribution, and campaign performance analysis.
• Analyze account performance, campaign data, and customer usage patterns to identify optimization opportunities and provide actionable recommendations.
• Coordinate with Support, Product, Engineering, and Sales teams to resolve customer concerns, manage escalations, and ensure timely resolution of account-related issues.
• Understand customers' technical environments and work with relevant internal teams to address queries involving APIs, postbacks, tracking flows, and attribution.
• Manage commercial discussions, renewals, and expansion opportunities while maintaining accurate account plans, revenue forecasts, and customer records in the CRM.

• 3-6 years of experience in Account Management or Customer Success, preferably in a B2B SaaS or technology environment.
• B.Tech/BE degree is mandatory.
• Experience managing a portfolio of existing customers, with a clear understanding of customer retention, renewals, account growth, and churn prevention.
• Strong relationship-management and consultative communication skills, with the ability to engage effectively with both technical and business stakeholders.
• Understanding of SaaS business models and the ability to connect product capabilities with customer objectives and business outcomes.
• Working knowledge of APIs and hands-on familiarity with tools such as Postman to understand API requests, responses, and common integration-related queries.
• Understanding of tracking mechanisms, postbacks, attribution, and performance-based campaigns, with the ability to coordinate technical queries with relevant teams.
• Strong analytical and problem-solving skills, with the ability to interpret campaign or account data and translate insights into actionable recommendations.
• Excellent presentation, negotiation, stakeholder-management, and escalation-handling skills.
• Ability to manage multiple accounts and priorities independently in a fast-paced, customer-facing environment.
• Strong ownership, a proactive approach to customer engagement, and a focus on building long-term client relationships.

Edges that help

• Experience in AdTech, MarTech, performance/affiliate marketing, or attribution platforms, with familiarity with GTM, Google Ads, Google Analytics, and basic web technologies.
• Exposure to e-commerce, travel, media, or digital marketing clients, along with CRM tools, account-health tracking, renewals, and customer performance reporting.
• Experience managing international clients across time zones, with willingness to travel occasionally for client meetings and industry events.

• Benefit from comprehensive medical insurance coverage.
• Enjoy attractive reimbursement policies within a supportive and nurturing workplace.
• Experience a five-day workweek culture supported by a collaborative and development-focused team.
• Continuous learning opportunities with clear avenues for career growth and development.
• Gain exposure to global customers, cross-functional teams, and large-scale SaaS products that solve real business challenges.
• Take ownership of high-impact initiatives with the opportunity to influence product, customer success, and business outcomes.
• Thrive in a collaborative, fast-paced environment that values innovation, continuous learning, and professional growth.
• Receive competitive, industry-leading remuneration commensurate with experience and contributions.