Sr. Manager - Client Servicing

Dentsu Webchutney; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Iprospect in Mumbai seeks a lead for strategic client relationships, driving retention and serving as the primary POC while shaping long-term business and media strategies, including Quarterly Business Reviews, Monthly Business Reviews, and annual strategy roadmaps.

You will conceptualize full-funnel digital campaigns across performance and brand-building using planning tools, oversee account commercials, renewals, invoicing, and collaborate with cross‑functional teams to ensure on-time delivery

Skills

Strategic client relationships

Retention strategy

Media planning

Upselling

Cross-functional collaboration

Leadership

Tools

GWI

Similarweb

CCS

TAM

Job description

Lead strategic client relationships, drive retention, and act as the primary point of contact while shaping long-term business and media strategies.

• Strategic Client Relationship Retention: Serve as the strategic business lead and the primary POC for your brands; lead Quarterly Business Reviews (QBRs), Monthly Business Reviews (MBRs), and annual strategy roadmaps.
• Media Planning Integrated Strategy: Conceptualize and deploy full-funnel digital campaigns across performance (lead gen, conversions, ROI) and brand building using planning and research tools (e.g., GWI, CCS, Similarweb, TAM).
• Revenue Growth, Upselling Pitching: Expand account revenue through organic upselling, cross-selling media/creative services, and collaborating on high-stakes new business pitches.
• Cross-Functional Orchestration: Coordinate with internal media, performance, creative, analytics, and tech teams to ensure on-time delivery of SOWs, campaign milestones, and media SLAs.
• Account Commercials Governance: Oversee financial health, contract renewals, scope definitions (SOWs), invoicing, and fee negotiations.
• Team Leadership Mentorship: Supervise account managers and planners, refine reporting standards, and foster talent development

Location: Mumbai

Brand: Iprospect

Time Type: Full time

Contract Type: Permanent

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.