Sr. Manager Client Servicing

Zigsaw; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Zigsaw in Mumbai is seeking a Client Servicing Manager with strong interpersonal skills to build lasting client relationships and oversee end-to-end event solutions.

You will manage client briefs, develop proposals, coordinate with the events team, monitor budgets, and communicate progress. Experience in events or digital media is valued. MICE events experience is an added advantage; candidates should be detail-oriented and creative.

Qualifications

• Excellent English writing & editing skills.
• Prior experience in events, digital agencies, or media houses.
• Creative thinker with ability to adapt to diverse industries.

Responsibilities

• Client Relationship Management: Establish and nurture relationships with clients, understanding their objectives and preferences to deliver tailored event solutions.
• Proposal Development: Prepare event proposals and presentations, showcasing suitable venues, services, and event options.
• Event Planning: Collaborate with the events team to plan and organize events according to clients' specifications.
• Budget Management: Ensure that event proposals align with the client's budget, and manage any financial considerations throughout the event planning process.
• Communication: Maintain regular communication with clients, providing updates on event progress and addressing any questions or concerns.
• Post-Event Evaluation: Gather feedback from clients after events to assess satisfaction levels and gather insights for future improvements.
• Market Research: Stay up-to-date with industry trends, competitor offerings, and client preferences to enhance service quality and identify new business opportunities.

Skills

Client Relationship Management

Proposal Development

Event Planning

Budget Management

Communication

Post-Event Evaluation

Market Research

English Writing

Job description

Client Servicing and events experience is must

About the Company

As a Client Servicing Manager, strong interpersonal skills, effective communication, and attention to detail are crucial to building and maintaining long-term client relationships. Additionally, a thorough understanding of the industry, event planning, and budget management are essential for success in this role. MICE events Experience will be an added advantage.

About the Role

Key job responsibilities include:

Responsibilities

• Client Relationship Management: Establish and nurture relationships with clients, understanding their objectives and preferences to deliver tailored event solutions.
• Proposal Development: Prepare comprehensive event proposals and presentations, showcasing suitable venues, services, and event options.
• Event Planning: Collaborate with the events team to plan and organize events according to clients' specifications.
• Budget Management: Ensure that event proposals align with the client's budget, and manage any financial considerations throughout the event planning process.
• Communication: Maintain regular communication with clients, providing updates on event progress and addressing any questions or concerns.
• Post-Event Evaluation: Gather feedback from clients after events to assess satisfaction levels and gather insights for future improvements.
• Market Research: Stay up-to-date with industry trends, competitor offerings, and client preferences to enhance service quality and identify new business opportunities.

Qualifications

• Excellent English writing & editing skills
• Prior experience in events, digital agencies, or media houses
• Creative thinker with ability to adapt to diverse industries