Senior Managed Analyst (SJ-IQ)

SE Mentor Solutions; Ernakulam; Sur place; INR 900 000 - 1 300 000; Plein temps

Résumé du poste

SE Mentor Solutions in India, Kerala, seeks a Senior Managed Analyst to oversee production-support activities for applications, dashboards, reports, and data solutions. You will monitor ETL workflows, perform data validation, and develop SQL queries for analysis and reporting.

The role requires strong troubleshooting, incident management, and collaboration with cross-functional teams. You will coordinate root-cause analysis, support releases, and ensure data quality through post-deployment

Qualifications

• Degree in computer science, information technology, engineering, data analytics or related discipline.
• Experience in data analytics, BI, data warehousing, or managed services.
• Strong SQL and relational database knowledge.
• Experience with data validation and reconciliation processes.
• Understanding ETL, data pipelines, data warehouses, and reporting solutions.
• Experience supporting production applications and dashboards.

Responsabilités

• Manage day-to-day production-support activities for applications, dashboards, reports, and data solutions.
• Monitor data refreshes, ETL workflows, interfaces, and analytical pipelines.
• Perform data validation and reconciliation across source, transformation, and reporting layers.
• Develop SQL queries for data analysis, validation, troubleshooting, and reporting.
• Investigate incidents, service requests, defects, and data-quality issues.
• Coordinate root-cause analysis and corrective actions with stakeholders.
• Support releases, enhancements, upgrades, and post-deployment validation.
• Perform dashboard and data sanity checks after releases and refreshes.
• Track incidents and requests per SLAs; communicate delivery status to stakeholders.
• Translate business requirements into analytical/operational solutions.
• Maintain SOPs, validation evidence, and knowledge articles.
• Identify opportunities for automation and efficiency improvements.
• Support cross-training, knowledge transfer, and readiness activities.
• Provide guidance to junior analysts and participate in project meetings.

Connaissances

SQL development

Data validation

Reporting & dashboards

Data analysis

Production support

Stakeholder communication

Formation

Bachelor’s degree in CS/IT/Eng/Data Analytics

Outils

Snowflake

Power BI

Jira

ServiceNow

Description du poste

Job Title - Senior Managed Analyst

• Manage day-to-day production-support activities for assigned applications, dashboards, reports, and data solutions.
• Monitor scheduled data refreshes, ETL workflows, interfaces, and analytical pipelines.
• Perform data validation and reconciliation across source, transformation, and reporting layers.
• Develop and maintain SQL queries for data analysis, validation, troubleshooting, and operational reporting.
• Investigate incidents, service requests, defects, and data-quality issues.
• Conduct root-cause analysis and coordinate corrective and preventive actions with relevant teams.
• Support application releases, enhancements, upgrades, and post-deployment validation.
• Perform dashboard, report, and data sanity checks following releases and data refreshes.
• Track operational activities and ensure that incidents and requests are addressed in accordance with agreed service levels.
• Collaborate with business stakeholders to understand requirements, clarify issues, and communicate delivery status.
• Translate business requirements into analytical, reporting, or operational solutions.
• Maintain standard operating procedures, support documentation, validation evidence, and knowledge articles.
• Identify opportunities for automation, operational efficiency, and service-quality improvement.
• Support cross-training, knowledge transfer, backup planning, and operational-readiness activities.
• Provide functional guidance and day-to-day support to junior analysts.
• Participate in project meetings, operational reviews, release discussions, and stakeholder communications.

Qualifications Required

• Manage day-to-day production-support activities for assigned applications, dashboards, reports, and data solutions.
• Monitor scheduled data refreshes, ETL workflows, interfaces, and analytical pipelines.
• Perform data validation and reconciliation across source, transformation, and reporting layers.
• Develop and maintain SQL queries for data analysis, validation, troubleshooting, and operational reporting.
• Investigate incidents, service requests, defects, and data-quality issues.
• Conduct root-cause analysis and coordinate corrective and preventive actions with relevant teams.
• Support application releases, enhancements, upgrades, and post-deployment validation.
• Perform dashboard, report, and data sanity checks following releases and data refreshes.
• Track operational activities and ensure that incidents and requests are addressed in accordance with agreed service levels.
• Collaborate with business stakeholders to understand requirements, clarify issues, and communicate delivery status.
• Translate business requirements into analytical, reporting, or operational solutions.
• Maintain standard operating procedures, support documentation, validation evidence, and knowledge articles.
• Identify opportunities for automation, operational efficiency, and service-quality improvement.
• Support cross-training, knowledge transfer, backup planning, and operational-readiness activities.
• Provide functional guidance and day-to-day support to junior analysts.
• Participate in project meetings, operational reviews, release discussions, and stakeholder communications.

These responsibilities reflect the production support, pipeline monitoring, SQL-based data processing, dashboard validation, root-cause analysis, stakeholder management, documentation, and cross-training activities identified in internal Senior Managed Analyst profiles

• Bachelor’s degree in computer science, Information Technology, Engineering, Data Analytics, or a related discipline.
• Relevant professional experience in data analytics, business intelligence, data warehousing, application support, or managed services.
• Strong working knowledge of SQL and relational databases.
• Experience with data validation, reconciliation, and quality-assurance processes.
• Understanding of ETL processes, data pipelines, data warehouses, and reporting solutions.
• Experience supporting production applications, analytical platforms, dashboards, or reports.
• Ability to investigate technical and data-related issues and perform structured root-cause analysis.
• Experience working with incident, service-request, defect, or change-management processes.
• Strong written and verbal communication skills.
• Ability to work with cross-functional and geographically distributed teams.
• Ability to prioritize multiple operational and project commitments.

Primary Skill Set -

• SQL development and troubleshooting
• Data validation and reconciliation
• Reporting and dashboard support
• Data analysis and issue investigation
• Production support operations

Secondary Skill Set / Good to have -

• Data Warehousing
• ETL Support & Monitoring
• Business Intelligence (Power BI )
• Incident & Problem Management
• Stakeholder Management
• Root Cause Analysis
• Data Quality Management
• Production Support
• Snowflake
• ServiceNow
• Jira