Sr IT Executive

Grand Continent Hotels Limited; Chennai District; On-site; INR 650,000 - 1,100,000; Full time

Job summary

Grand Continent Hotels Limited in Tamil Nadu seeks an IT Operations professional with 3–4 years of hospitality IT experience to maintain hotel systems, PMS, IDS, POS, and network infrastructure across multiple properties.

You will manage hardware, software, Wi-Fi, CCTV and biometric devices, coordinate with vendors, and support onboarding and offboarding while traveling between properties. Strong communication and stakeholder management are essential.

Qualifications

• 3 to 4 years of experience in IT operations in hospitality.
• Strong understanding of hotel IT infrastructure and day-to-day tech support.
• Hands-on experience with hotel software applications and IDS systems.
• Exposure to Hotelogix PMS is a plus.
• Ability to manage and support multiple hotel locations.
• Willingness to travel frequently across properties.
• Knowledge of networking, hardware troubleshooting, Wi‑Fi, CCTV and biometric devices.
• Experience in vendor coordination and IT asset management.
• Strong problem-solving, communication and stakeholder management skills.

Responsibilities

• Provide IT support across multiple hotel properties.
• Ensure smooth functioning of PMS, POS, IDS, and other systems.
• Manage hardware, software, network, internet, CCTV and biometric systems.
• Coordinate with vendors for installations, maintenance and troubleshooting.
• Monitor system performance and minimize downtime.
• Support onboarding/offboarding, user accounts and access control.
• Maintain IT inventory, licenses and documentation.
• Ensure compliance with IT policies and security standards.

Skills

Communication

Problem-solving

Stakeholder management

Vendor coordination

IT asset management

Networking

Wi-Fi management

Hardware troubleshooting

Tools

Hotelogix PMS

IDS systems

POS systems

Networking hardware

CCTV systems

Biometric devices

Job description

• 3 to 4 years of experience in IT operations, preferably within the hospitality/hotel industry.
• Strong understanding of hotel IT infrastructure and day-to-day technology support.
• Hands-on experience with hotel software applications and IDS systems.
• Exposure to Hotelogix PMS will be an added advantage.
• Ability to manage and support multiple hotel locations.
• Willingness to travel frequently across properties as required.
• Good knowledge of networking, hardware troubleshooting, Wi-Fi management, CCTV systems, biometric devices, and user support.
• Experience in vendor coordination and IT asset management.
• Strong problem-solving, communication, and stakeholder management skills.

Key Requirements

• 3 to 4 years of experience in IT operations, preferably within the hospitality/hotel industry.
• Strong understanding of hotel IT infrastructure and day-to-day technology support.
• Hands-on experience with hotel software applications and IDS systems.
• Exposure to Hotelogix PMS will be an added advantage.
• Ability to manage and support multiple hotel locations.
• Willingness to travel frequently across properties as required.
• Good knowledge of networking, hardware troubleshooting, Wi-Fi management, CCTV systems, biometric devices, and user support.
• Experience in vendor coordination and IT asset management.
• Strong problem-solving, communication, and stakeholder management skills.

Key Responsibilities

• Provide IT support across multiple hotel properties.
• Ensure smooth functioning of PMS, POS, IDS, and other hotel operational systems.
• Manage hardware, software, network, internet, CCTV, and biometric systems.
• Coordinate with vendors for IT-related installations, maintenance, and troubleshooting.
• Monitor system performance and ensure minimal downtime.
• Support onboarding/offboarding activities, user account management, and access controls.
• Maintain IT inventory, licenses, and documentation.
• Ensure compliance with organizational IT policies and security standards.

Preferred Candidate Profile

• Hospitality industry experience is mandatory.
• Self-driven, proactive, and capable of handling multiple assignments independently.
• Comfortable traveling to different hotel locations and supporting property teams.

Skills: communication,ids,pms,hotelogix,management,software,asset management