IT Manager

The Indian Hotels Company Limited (IHCL); India; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

IHCL invites applications for an IT Manager to lead strategic IT direction, roadmap development, and budgeting in a hospitality-focused enterprise. The role collaborates with CIO and IT leaders to implement best practices and guest-centric IT initiatives.

Candidates should bring IT qualifications, hotel operations experience, and strong vendor and project management skills to deliver reliable IT services across the IHCL portfolio.

Qualifications

• Diploma or Degree in IT.
• System-related professional certifications desired.
• Hotel operations experience and hospitality management skills.
• Experience with network hardware, hotel applications, peripherals, protocols, communications.

Responsibilities

• Interface between user community and technology team to develop and deploy IT solutions aligned with corporate strategy.
• Effectively manage the Service Desk and ensure timely incident resolution within SLA commitments.
• Asset Management and timely execution of IT projects as per Corporate IT guidelines.
• Ensure 24x7 IT support coverage and upgrade of systems to current technologies.
• Demonstrate ability to communicate and coordinate periodic IT initiatives across all levels; vendor management and DR/BCP updates.

Education

Diploma/Degree in IT

Job description

Job Description:

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

IT managers set the strategic direction — defining objectives, building the IT roadmap, and allocating the budget. Works closely with the CIO and other IT leaders to establish best practices, policies, and team workflows. Must be acquanted with Guest centric approach .

Essential Job Tasks

• Managing the portfolio of application systems software, hardware and infrastructure part of telecommunicate action systems for the unit.
• Must be well versed with Systems and Applications used in Hospitality domain including PMS , POS , Financial Applications , Guest Services Applications etc..
• Must have a thorough understanding of Networks, Virtualization and Cloud.
• Must have a thorough understanding of the Servers and End computing devices and MDM.
• Must be abreast of MIS procedures so as to keep relevant stakeholders well informed of IT Initiatives and policies.

Areas of Responsibility

• To interface between the user community and technology team, and work with vendors to develop and deploy solutions with the objective of providing solutions to meet the IT Requirements within the framework of C LIENT corporate strategy.
• To effectively manage the Service Desk aspects and ensure timely resolution of the Incidents within the stipulated SLA commitments.
• Asset Management.
• Timely execution of the IT sphere projects as per the guidelines of the Corporate IT.
• Must ensure the 24*7 Coverage of IT support.
• Must ensure timely upgrade of systems and technologies to keep them current and relevant in accordance to the defined IT policies.
• Must be able to ensure the implementation of all critical security initiatives to keep systems and Data protected.
• Must ensure and demonstrate the ability to communicate and coordinate periodic roll out of IT initiatives across all levels.
• Strong Vendor Management.
• Must ensure periodic DR Drills and should be able to redefine the BCP / DR documents to keep them relevant and current with changing technological landscape.

Additional Information-

Positivi Attitude , Self Motivated and must possess a GO Getter attitude.

Required Qualifications

• Diploma or Degree in the Field of IT. Additionally, min 4 years’ experience in a like position in other chain Hotel
• System-related professional certifications, Business Administration certifications desired.
• Hotel operations experience and demonstrated hospitality management skills
• Experienced in network hardware, Hotel applications, peripherals, protocols, communications, operating

Work Experience

• Diploma or Degree in the Field of IT. Additionally, min 4 years’ experience in a like position in other chain Hotel
• System-related professional certifications, Business Administration certifications desired.
• Hotel operations experience and demonstrated hospitality management skills
• Experienced in network hardware, Hotel applications, peripherals, protocols, communications, operating

Languages Needed in Position

English

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.