Sr Insurance Associate

MetLif; Dadri; On-site; INR 279,000 - 446,000; Full time

Job summary

MetLife in India seeks a claims processor to handle dental claims and respond to customer inquiries with accuracy and care. You will follow healthcare guidelines, research policy details, and ensure compliance across multiple systems.

This role emphasizes service quality and productivity in a dynamic environment. The ideal candidate demonstrates strong English communication, fast data entry, and the ability to work both independently and as part of a team, while adhering to internal policies and

Qualifications

• Fast data entry (≥30 wpm) with high accuracy.
• Working knowledge of MS Excel and Word for documentation.
• Understanding of insurance principles and dental claims terminology is a plus.
• Ability to research policies, processes, and claim status efficiently.
• Strong written and verbal English communication.

Responsibilities

• Process claims per healthcare guidelines and adhere to targets.
• Respond to customer requests across multiple channels with quality service.
• Research product, policy provisions, and claim status inquiries.
• Follow HIPAA guidelines and maintain information security standards.
• Navigate electronic systems to provide integrated customer responses.

Skills

Data entry speed

MS Excel

MS Word

Email writing

Written comprehension

Multitasking

Independence

Team player

Strong organizational skills

Tools

MS Excel

MS Word

Healthcare systems

Job description

• Process claims as per the set healthcare guidelines
• Respond to customer requests via multiple sources, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans.
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Follow HIPAA guidelines
• Accurate processing of Dental claims and meeting productivity targets
• Good understanding of Claims adjudication fundamentals
• Good understanding of ICT & CPT Codes
• Knowledge of policy concepts like Deductible, coinsurance, copay, out of pocket
• Able to learn, adapt, implement process guideline into practice, work as a natural team-player in the process
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.
• Need to ensure quality and productivity targets are met
• Ensure compliance with internal policies and procedures, external regulations and information security standards

Technical Skills

• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Working knowledge of MS Excel and MS Word.
• Process Specific Skills
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge about US Culture
• Knowledge of Dental claims terminologies and processes will be an added advantage
• Written- External/Internal (Free Flow) Email Writing
• Free flow correspondence creation
• Excellent comprehension skills – Interpret/analyze data from various resources , understands , documents and responds appropriately

Soft Skills

• Strong organizational skills
• Excellent Language skills (written ,verbal and comprehension)
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results oriented
• Ability to multi task
• Strong understanding and comprehension of the English language
• Team player

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible .Join us!