Director, Automation & Technology Adoption (India)

MetLife; India; On-site; INR 3,000,000 - 4,400,000; Full time

Job summary

MetLife Noida will lead a technology-driven transformation for Insurance Operations, bridging business operations with global tech teams. The role shapes multi-year roadmaps across Underwriting, Policy Administration, Claims, Billing and more, guiding a diverse team toward scalable, value-driven solutions.

You will drive Lean, Six Sigma, and design-thinking-based improvements, champion AI adoption, and align with MetLife values while delivering on schedule and quality commitments.

Qualifications

• 15+ years of experience in operations and transformation in insurance or financial services.
• Proven track record leading technology-driven transformation and cross-functional teams.
• Strong business case development and stakeholder management.
• Experience with Lean Six Sigma / process redesign.
• Excellent communication and executive-level presentation skills.

Responsibilities

• Define and own multi-year technology transformation strategy for Insurance Operations.
• Assess current-state operations and identify inefficiencies and modernization opportunities.
• Drive process simplification and redesign before automation.
• Deliver measurable improvements in stakeholder and customer experience.
• Champion AI adoption and emerging technologies.

Skills

Power Apps

AI & Automation

Data analytics

Stakeholder management

Communication

Tools

Power Apps

AI platforms

Job description

General Information

Location

Noida, Uttar Pradesh

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

No

Posted Date

24-Jun-2026

Job ID

18726

Description and Requirements

Position Summary

The Director - Automation & Technology Adoption, will lead the technology-led transformation agenda for Insurance Operations at MGCC, acting as a strategic bridge across business operations, MGCC transformation functions, global technology teams and enterprise partners. This role is accountable for shaping and executing the multi-year transformation roadmap across core insurance operations domains such as Underwriting, Policy A

dministration,

Claims, Billing & Remittance etc.

• Lead the enablement of
  technologydri
  ven transformation and partner closely with Insurance Operations leaders, product teams to re-imagine and translate enterprise strategy into scalable solutions.
• Identify operational improvements, prioritize high-value interventions and deliver measurable improvements in stakeholder experience, productivity by using process r
  e-engineering,
  automation and design techniques.
• Influence senior stakeholders, build strong business cases, govern complex programs and ensure advantages realization
  post-implement
  ation.
• Work closely with operating teams and business stakeholders to identify overlaps and replication
  opportunities,
  onshore and offshore.
• Ensure smooth adoption and act as change advocate helping leaders/teams adapt to new systems and processes.

This is a leadership role that will drive, inspire and guide a diverse team of professionals to support the optimized and

quality-centri

c delivery of solutions. This role will leverage technical expertise and project management skills to ensure outcomes within desired timelines.

Job Responsibilities

• Define and own the multi-year technology transformation strategy and roadmap for Insurance Operations at MGCC, aligned to MetLife's New Frontier enterprise strategy and GBS priorities.
• Assess current-state operations across people, process, technology and data to identify i
  nefficiencies,
  control gaps, customer pain points and modernization opportunities across end-to-end insurance value chains.
• Drive process simplification and redesign using Lean, Six Sigma and design thinking principles before automating or digitizing workflows.
• Deliver measurable improvements across stakeholder and customer experience.
• Enhance risk and control
  effectiveness,
  focusing on quality and consistency of outcomes.
• Deliver on efficiency commitments in partnership with Insurance Ops Leadership
• Identify and resolve overlaps with onshore transformation initiatives, as well as identify replication opportunities onshore and offshore.
• Drive change management and culture change by adhering to and evangelizing MetLife values and behaviors.
• Champion adoption of AI and emerging technologies across Insurance Operations.

Experience (In Years)

15+ years of experience in operations and t

ransformation,

with proven outcomes.

Technical Skills

• Understanding of insurance domain, including associated process, applications and platforms.
• Hands-on familiarity with Power Apps, AI and automation tools, workflows and agile development methodologies /environments
• Deep understanding of data and analytics
• Financial acumen and experience in building business cases
• Excellent
  communication,
  storytelling, stakeholder management and influencing capability, including
  executive-leve
  l presentations and decision support.

Relevant certifications such as PMP /AI/Lean Six Sigma / ITIL certifications

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

Soft Skills:

• Embody MetLife Values: Commercial mindset, Prioritize for Impact and Move with Speed and Discipline
• Learning Agility
• Influencing and change management

Enterprise Collaboration & Inclusive Leadership

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune Worlds 25 Best Workplaces, MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. Were looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our .