Assistant Manager - Technology Services

MetLife; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading financial services company in India is seeking a Project Manager to monitor ongoing projects, manage the issue resolution process, and ensure compliance with quality standards. The ideal candidate will possess strong interpersonal and communication skills, with a solid understanding of insurance and project management processes. This role involves preparing management reports and facilitating regular client communications, making it essential to excel in a fast-paced environment while ensuring timely task completion.

Qualifications

• Good understanding of US Insurance.
• Any certification will be preferred (like LOMA etc).
• Experience in managing intra-team management and coaching skills.
• Excellent understanding of Excel, PowerPoint and document creation.
• Excellent communication skills to articulate technical and functional issues.

Responsibilities

• Monitor projects and all tasks on an ongoing basis.
• Manage issue resolution process and raise issues/risks as necessary.
• Ensure work type and process compliance; quality audit governance.
• Create and govern effective processes and work closely with stakeholders.
• Prepare management reports as required.
• Manage multiple GACs tasks assigned.
• Manage weekly, monthly and quarterly calls with the client.
• Team and queue management.
• Ensure all tasks are completed on time.

Skills

Good understanding of US Insurance

Certification (LOMA preferred)

Intra-team management and coaching skills

Excellent understanding of Excel

Excellent understanding of PowerPoint

Excellent written and oral communication skills

Strong governance-related reporting abilities

Job description

Overview

Monitor projects and all tasks on an ongoing basis, evaluate progress and quality. Manage issue resolution process and raise issues/risks as necessary. Ensure work type and process compliance and quality audit governance. Create and govern effective processes and work closely with stakeholders. Prepare management reports as required. Manage multiple GACs tasks assigned. Manage weekly, monthly and quarterly calls with the client. Team and queue management. Ensure all tasks are completed on time as per client requests.

Responsibilities

• Monitor projects and all tasks on an ongoing basis, evaluate progress and quality
• Manage issue resolution process, and raise issues/risks as necessary
• Ensure work type and process compliance; quality audit governance
• Create and govern effective processes and work closely with stakeholders
• Prepare management reports as required
• Manage multiple GACs tasks assigned
• Manage weekly, monthly and quarterly calls with the client
• Team and queue management
• Ensure all tasks are completed on time as per client requests

Requirements

• Monitor projects all tasks ongoing basis, evaluate progress and quality
• Manage issue resolution process, and raise issue/risks as necessary
• Work type and process compliance; quality audit governance
• Create and govern effective process and work closely with stakeholders
• Prepare management reports as required
• Management of multiple GACs tasks assigned
• Manage weekly, monthly and quarterly calls with the client
• Team and queue management
• Ensure all tasks are completed on time as per request from client

Skill set

• Good understanding of US Insurance
• Any certification will be preferred (like LOMA etc)
• Experience in managing intra-team management and coaching skills
• Excellent understanding of Excel, PowerPoint and document creation
• Excellent written and oral communication skills, including the ability to clearly communicate and articulate technical and functional issues with conclusions and recommendations to leadership/stakeholders (via weekly, monthly and quarterly status reports)
• Strong governance-related reporting abilities

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!