People Operations Specialist

Guidewire Software; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Guidewire Software in Bengaluru, Karnataka is seeking a People Operations Specialist to own and improve global People Ops practices. You will handle employee queries, collaborate with centers of excellence and business partners, and drive process excellence across multiple regions.

You will maintain SOPs, enhance the employee experience, and support people programs with a focus on data-driven improvements and self-service knowledge resources.

Qualifications

• 3+ years relevant HR Operations experience in an international organization.
• Ability to build trust with employees and internal customers.
• Experience implementing process improvements in the People process that enhance experience.
• Experience collaborating with cross-functional HR teams and internal partners.
• Excellent analytical and interpersonal abilities with attention to detail.
• Experience with Workday and case management systems preferred but not mandatory.
• Data and analytics experience is a strong plus.

Responsibilities

• Be part of a Global People Operations team supporting processes in multiple countries.
• Serve as the first point of contact for employee queries via case management systems.
• Collaborate with CoEs, Business Partners and Senior Specialists to deliver employee experience.
• Drive operational excellence by maintaining standard operating procedures.
• Ensure service standards per SLAs are met.
• Act as a culture champion and customer advocate for People Ops.
• Identify trends in queries and implement solutions to simplify journeys.
• Propose and drive improvements to streamline People processes using tools and AI.
• Build and maintain the knowledge base for self-service.
• Provide support to global people programs across regions.

Skills

HR operations

International experience

Tools

Workday

Case management systems

Job description

Job Summary

Are you looking to work in an environment, where you have the ability to own, create and improve People Operations Best Practices in multiple countriesDo you enjoy finding solutions to People Operations challenges, leveraging systems and toolsAre you interested in continuously learning and deepening your international HR knowledge in a Global organizationIf you answer yes to these types of questions, we have an exciting opportunity for you! We are looking for People Operations Specialist to join our Global People Operations Team and be a part of our incredible growth story.

What you will be doing

• Be part of a Global People Operations team supporting global processes in multiple countries
• The first point of contact for all employee queries case management systems.
• Collaborate and engage with CoEs, Business Partners and Senior Specialists to deliver outstanding employee experience.
• Drive operational excellence by maintaining living and breathing standard operating procedures.
• Ensuring all service standards are met as per the agreed Service Level Agreements.
• Acts as a culture champion and customer advocate for People Ops Team by representing the services in a positive manner and providing excellent customer service.
• Identify trends in employee queries, propose, and implement solutions to simplify user journeys.
• Proactively propose and drive improvements to streamline and automate People processes, leveraging tools, systems and AI.
• Actively build the knowledge base for employees to encourage self-service.
• Provide support to our people programs across all our global regions.

What you bring

• 3+ years relevant HR Operations experience in an international organization.
• You possess the professional and social skills needed to establish trust with our employees and internal customers.
• Experience implementing process improvements in the People process that provide exceptional employee experience.
• Experience working with cross-functional teams in other HR functions and internal partners across the organization.
• Excellent analytical and interpersonal abilities with attention to detail.
• Excellent judgment, accountability, and problem-solving skills.
• Workday and any case management system experience is strongly preferred but not mandatory
• Data and analytics experience is a strong plus.