Senior People Operations Specialist

Guidewire Software; Bengaluru; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Guidewire Software seeks a Senior People Operations Specialist to own and improve People processes across APAC in a global, fast-paced SaaS setting. You will partner with People teams, support onboarding, payroll readiness, and policy guidance while ensuring compliance with local labour laws.

This role requires strong collaboration across regions and a hybrid setup with Bengaluru as a key hub. Ideal candidates have 5+ years in People Operations, hands-on Workday experience, and a proactive

Qualifications

• 5+ years in People Operations with APAC focus.
• Strong knowledge of labour law and policy interpretation.
• Experience in SaaS/global matrix organizations.
• Proficiency with HR systems such as Workday.

Responsibilities

• Serve as the first point of contact for APAC employees and managers on People-related questions, policies, and processes.
• Partner with People Business Partners to translate regional strategy into day-to-day People support, programs, and initiatives.
• Collaborate with Employee Experience to support onboarding, New Hire Orientation, engagement initiatives, internal communications, and regional employee experience.
• Support annual compensation programs and benefits administration, ensuring alignment with global frameworks and local market practices.
• Manage delivery and continuous improvement of key People processes, payroll readiness, time off and absence, and People system data changes.
• Provide guidance to managers on labour law and internal policies; escalate complex cases to People Business Partners and Employee Relations.
• Ensure compliance with local labour law, data privacy, and company standards; monitor changes in India and regional employment law.
• Manage offboarding and exits across supported countries with compliant processes and Payroll inputs.
• Support People reporting and analytics (headcount, turnover, engagement insights) and use data to identify trends and actions.
• Contribute to regional and global People projects, representing regional perspective and employee voice.
• Work in a hybrid environment with at least three days per week in Bengaluru; coordinate across time zones including EMEA and US.

Skills

People Operations

Communication

Labour Law Knowledge

Cross-functional Collaboration

Analytical Thinking

Tools

Workday

ServiceNow

AI/Automation Tools

Job description

Job Summary

Are you looking to work in an environment where you have the ability to own, create and improve People Operations Best Practices in multiple countries? Do you enjoy finding solutions to People Operations challenges? Are you interested in continuously learning and deepening your international HR knowledge in a global organization? If you answer yes to these questions, we have an exciting opportunity for you! We are looking for Senior People Operations Specialist to join our Global People Operations Team and be a part of our incredible growth story.

Responsibilities

• Serve as the first point of contact for employees and managers in APAC on People-related questions, policies, and processes.
• Partner closely with People Business Partners to understand functional strategy for the region and translate it into day-to-day People support, programs, and initiatives.
• Collaborate with Employee Experience to support onboarding, New Hire Orientation, engagement initiatives, internal communications, and other programs that shape the regional employee experience.
• Work with Compensation & Benefits to support annual compensation programs and benefits administration, ensuring alignment with global frameworks and local market practices.
• Manage the delivery and continuous improvement of key People processes, including employee lifecycle changes, payroll readiness, time off and absence, and People system data changes. Assess current-state processes, identify gaps and opportunities, and partner cross-functionally to design and implement scalable, automated solutions.
• Provide guidance to managers in line with labour law, internal policies, and company values; and escale complex cases to People Business Partners and Employee Relations as appropriate.
• Ensure all People practices and documentation comply with local labour law, data privacy regulations and company standards; keeping current on changes in India and regional employment law and market trends.
• Manage offboarding and exits across supported countries, ensuring consistent, compliant processes and accurate Payroll inputs.
• Support People reporting and analytics requirements (headcount, turnover, engagement insights, etc.) and use data to identify trends and recommend actions.
• Contribute to regional and global People projects and process improvements, representing the region perspective and employee voice.
• Ability to work in a hybrid environment, with a minimum of three days per week in our Bengaluru office. Effectively manage collaboration across multiple time zones, including evening calls to accommodate EMEA and US team members.

What you bring

• 5+ years relevant People Operations experience, with a strong understanding of labour law and People practices in APAC (employment contracts, working hours, leave, separations, etc.), ideally in a SaaS/technology or global matrixed organization and fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with employees, managers, and cross-functional People teams across different regions and cultures.
• High accountability and ability to work independently, managing confidential information and triage employee relations matters with good judgment and discretion.
• Strong organizational skills and attention to detail; comfortable managing multiple tasks and deadlines.
• Strong problem-solving skills, with the ability to identify process gaps, recurring issues, and compliance risks and recommend practical and innovative improvements.
• Strong hands-on Workday experience, including business-process execution and data maintenance, plus experience with ServiceNow or a similar case management system.
• Experience using automation and AI to improve HR service delivery, with a proactive interest in adopting new tools and ways of working is a strong plus.