Sr. Executive TE - International

Teleperformance (TP); Malad; On-site; INR 300,000 - 600,000; Full time

Job summary

A leading global service provider in Jammu and Kashmir is looking for a skilled Sr. Executive to oversee daily operations. Responsibilities include enhancing customer satisfaction, collaborating with teams to meet business goals, and analyzing market trends. The ideal candidate should have 1-4 years of experience in the BPO industry and possess strong problem-solving, communication, and analytical skills. This role offers the opportunity to work in a fast-paced environment with a focus on quality and accuracy.

Qualifications

• 1-4 years of experience in a similar role, preferably in BPO.
• Strong communication and interpersonal skills for teamwork and client interactions.
• Excellent analytical skills for market trend analysis.

Responsibilities

• Manage daily operations to ensure productivity.
• Develop strategies to enhance customer satisfaction.
• Collaborate with teams to achieve business goals.

Skills

CRM/IT Enabled Services/BPO industry knowledge

Excellent communication

Problem-solving

Data analysis

Job description

We are looking for a highly skilled and experienced professional to join our team as a Sr. Executive in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, with 1-4 years of experience.

Roles and Responsibility

• Manage and oversee daily operations to ensure efficient workflow and productivity.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to achieve business objectives and goals.
• Analyze market trends and competitor activity to identify opportunities and threats.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate risks to ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in a similar role with a strong understanding of CRM/IT Enabled Services/BPO industry.
• Excellent communication and interpersonal skills are required for effective teamwork and client interaction.
• Strong problem-solving and analytical skills are needed to resolve complex issues.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong attention to detail is essential for accuracy and quality in work.
• Experience with data analysis and reporting tools to inform business decisions.