Sr Executive, Service Delivery

Fleet Management; Patna; On-site; INR 250,000 - 360,000; Full time

Job summary

Fleet Management in Patna, Bihar invites a Senior Executive to oversee shore operations, candidate documentation and joining formalities, ensuring smooth onboarding of seafarers.

You will coordinate with travel, licensing and training teams, arrange vessel‑specific courses and mentoring, and support audits while meeting tight deadlines.

Degree holder with 3–4 years in shipping and strong MS‑Office and communication skills are essential.

Qualifications

• Degree holder with 3-4 years in the shipping industry.
• Experience in documentation in shipping and shore-based requirements.
• Excellent MS-Office skills and strong communication.

Responsibilities

• Check candidate documents on leave and communicate status by email and phone.
• Source juniors: looking after Jr. Officers and Jr. Engineers.
• Recheck vessel documents after assignment and coordinate joining plans.
• Arrange in-house and vessel-specific courses (LSH, DF) for candidates on leave.
• Mentor candidates due for promotions and assist audits.

Skills

Communication skills

MS-Office proficiency

Negotiation skills

Recruitment under tight deadlines

Education

Bachelor's degree (any faculty)

Job description

Our 30-year journey rides on the passion of over 24,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650 diverse types of vessels. Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world‑class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self‑driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET s short and long-term sustainable growth - whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

• To work in the capacity of Senior Executive to take care of operations.
• Documentation of existing candidates.
• Clearing and vessel joining formalities of Existing candidates.

Key Roles and Responsibilities

• Check the documents of the candidates on leave and communicate with them by email and phone for the same. Thereafter follow‑up calls at regular intervals for document status and availability
• Looking after New sourcing for Jr. Officers and Jr. Engineers
• Recheck vessel‑specific documents of the candidates once the vessel is assigned. Get the missing documents from the candidate and upload if any. Call the candidate to discuss the joining plan and share vessel details.
• Book in‑house and other vessel‑specific courses like LSH, DF etc. for the candidates on leave.
• Book mentoring for candidates due for promotions.
• Checking the documents for various audits mainly for the tanker cell.
• Liaising with fleet care team for various letters related to DG & misc.
• Checking / liaising with various training institutes & candidates for STCW courses.
• To liaise with the manning offices / vessels and ensure all documents for lined up candidates are valid
• Coordinate with travel team before seafarer s travel.
• Coordinate with license team to connect related to the flag documents
• Issuing travel PO s on daily basis.

Job Experience, Functional Knowledge and Qualifications

Degree holder of any faculty with minimum 3 - 4 years of work experience in shipping industry.
Experience in documentation in shipping industry dealing with shore-based requirements.
Good Communication Skills
Excellent on MS-Office
Good Negotiation skills
Must be able to work and recruit to tight deadline.

Job Location :

Patna, Bihar