Senior Executive, Service Delivery (EPT)

Fleet Management Limited; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

A global shipping management company seeks a Senior Executive for Service Delivery in Mumbai. The role requires expertise in planning and recruitment of seafarers, specifically Chief Engineers and 2nd Engineers. Candidates should possess a relevant degree and at least 3 years of shipping industry experience. Responsibilities include managing recruitment processes and liaising with overseas agents. This is an excellent opportunity to join a committed team and contribute to organizational growth, with competitive compensation and benefits.

Qualifications

• Minimum 3 years of work experience in the shipping industry.
• Experience in Planning 3-4 years.
• Experience in leveraging a Referral network in a corporate environment.
• Proficient with internet-based recruiting tools.
• Experience leveraging a referral network in a corporate setting.
• Program management experience for sustained talent attraction drives.

Responsibilities

• Responsible for recruitment & planning of seafarers as per the company selection matrix.
• Planning of officers on vessels.
• Negotiate with candidates for wages.
• Schedule courses for officers and coordinate with training dept.
• Assist with documents such as BOW, Seatime Letters, refresher courses.
• Engage branches and verify candidate availability for reliefs.
• Follow up with ex-hand candidates on rejoining plans and docs.
• Handle candidate queries regarding joining, signoff, docs, and grievances.
• Negotiate wages and advise on vessel assignments (PARIS).
• Coordinate document couriering and liaison with foreign agents.

Skills

Planning

Online sourcing techniques

Negotiation

Excellent knowledge of Internet-based recruiting tools

Referral networks

Program management

Education

Degree holder of any faculty

Job description

Select how often (in days) to receive an alert:

Senior Executive, Service Delivery (EPT)

Date: 28 Jan 2026

Company: Fleet Management India Private Limited

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at FLEET, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background. We are looking for individuals who are ambitious about making a strong contribution to FLEET’s short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

Responsible for recruitment & planning of seafarers (Chief Engineers and 2nd Engineers) ranks as per the company selection matrix, with proper valid certification, and to ensure that recruitment is as per the budgetary constraints set up by management.

Key Roles and Responsibilities

• Planning of officers on vessels as per the relief status, matrix requirements and other criteria of company selection.
• If required, check past record of applicant with previous employers and/or references and if found suitable nominate the candidate.
• To keep in touch with the candidates on leave and obtain information regarding their availability and re-joining.
• To allocate& plan courses to the officers prior their joining the vessel and co-ordinates with the training department on the same.
• Following with candidate if any assistance required like BOW, Seatime Letters, refresher courses if any to do.
• Follow up with Branches and at times double checking Availability with Candidates.
• Following Ex hand Candidates to know their rejoining plans, expiring documents, revalidation documents.
• Handle queries received from Existing staff and their families regarding (Joining, signoff, documentation, promotion, grievances, BOW, bank Letters, Sea time Letters. etc) Approx. I0-20 phone calls daily, which is also exceeded at times as they deal with Ex and New hands. On Board Candidates/ Families are continuously in touch for Reliefs.
• Negotiation with Candidates for wages. Convincing for Vessels. Recommending them on PARIS. All queries/concerns of candidates are addressed till he joins.
• Liaise with Officer in order to have his documents couriered.
• Liaise with FMTI to have all his courses completed, whether Online and Offline. Furthermore, to ensure that all the courses are completed by the Candidate.
• Liaise with Foreign Agents (Ukrainian, Russian, Latvian, Romanian, Sri Lankan, Bangladeshi) for their available candidates.
• Monitoring and giving the feedback on appraisals of seafarers.
• Appraisal Review, Additional training / Briefing if needed and Feedback to Candidates

Job Experience, Functional Knowledge and Qualifications

• Degree holder of any faculty with minimum 3years of work experience in shipping industry
• Experience in Planning 3-4 years. Experience in shipping industry dealing with sea-based requirements.
• Experience in leveraging online sourcing techniques and using Social Networking, user groups and industry associations for targeting and attracting passive talent
• Excellent knowledge of Internet-based recruiting tools
• Experience in leveraging a Referral network in a corporate environment
• Program management experience for sustained talent attraction drives

Fleet Management Limited is committed to diversity, equity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local laws.