Sr. Executive - Network Administrator

Petpooja; Ahmedabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Petpooja is seeking an IT Support Executive to handle and resolve requests related to IT equipment, firewalls, and basic networking. You will work via calls, emails, and remote support to ensure uptime and security across departments.

The role involves asset reporting, vendor liaison, and maintaining security systems while guiding users and creating documentation. Networking basics and hardware knowledge are essential; CCNA/CCNP is a plus.

Qualifications

• Knowledge of Desktop Operating Systems (Windows 10, iOS, Ubuntu, Linux, etc.).
• Knowledge of Server Operating Systems (Windows Server 2012, CentOS, Ubuntu, Cloud Backup Management, etc.), firewall, and switch router.
• Familiarity with computer hardware parts.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Knowledge of network security practices and anti-virus programs.
• Completed computer hardware/network courses from certified institutes.
• Ability to balance multiple priorities.

Responsibilities

• Handling and addressing user requests related to IT equipment / Firewalls, N/ws (Desktop/Laptop and other peripherals).
• Resolving issues through calls, emails, or remote support.
• Preparing asset reports and emails.
• Maintaining the company security system.
• Liaising with vendors and other IT personnel for problem resolution.
• Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms.
• Ensuring maximum uptime and availability of the service by resolving issues.
• Acting as the first point of contact to resolve or respond to any queries or issues related to hardware, software, and basic networking faced by other departments.
• Providing quick resolution or escalating issues to the supervisor in a timely manner for any unresolved issues.
• Taking ownership of reported issues and ensuring they are resolved.
• Helping create technical documentation.

Skills

Windows 10

iOS

Ubuntu

Linux

Windows Server 2012

CentOS

Cloud Backup

Firewall

Switch/Router

Monitoring tools

Hardware basics

CCNA/CCNP (bonus)

Tools

Firewall

Switch/Router

Monitoring platforms

Job description

Roles and Responsibilities:

• Handling and addressing user requests related to IT equipment / Firewalls, N/ws (Desktop/Laptop and other peripherals).
• Resolving issues through calls, emails, or remote support.
• Preparing asset reports and emails.
• Maintaining the company security system.
• Liaising with vendors and other IT personnel for problem resolution.
• Monitoring, acknowledging, and troubleshooting server and service alerts received on monitoring platforms.
• Ensuring maximum uptime and availability of the service by resolving issues.
• Acting as the first point of contact to resolve or respond to any queries or issues related to hardware, software, and basic networking faced by other departments.
• Providing quick resolution or escalating issues to the supervisor in a timely manner for any unresolved issues.
• Taking ownership of reported issues and ensuring they are resolved.
• Helping create technical documentation.

Additional Qualification and Skills:

• Knowledge of Desktop Operating Systems (Windows 10, iOS, Ubuntu, Linux, etc.).
• Knowledge of Server Operating Systems (Windows Server 2012, CentOS, Ubuntu, Cloud Backup Management, etc.), firewall, and switch router.
• Familiarity with computer hardware parts.
• Excellent problem-solving and multitasking skills.
• Customer-oriented attitude.
• Knowledge of network security practices and anti-virus programs.
• Completed computer hardware/network courses from certified institutes.
• Ability to balance multiple priorities.

CCNA/CCNP certification is the plus point