Sr. Executive - Customer Service (Hardlines)

TÜV SÜD; Gurugram District; On-site; INR 420,000 - 620,000; Full time

Job summary

TÜV SÜD Group in India, Gurugram, seeks a Sales, Customer Services & Training Management professional responsible for quality system compliance, client correspondence, tender reviews and coordination with labs and accounts to ensure timely test reports and invoicing.

The ideal candidate has a B.Com or related degree, strong communication and Excel plus CRM skills, and 4–6 years in TIC–hardlines. This is a full-time onsite role with a diverse, inclusive workplace and clear growth opportunities.

Qualifications

• Graduate in B.Com or related field.
• Good communication skills, Microsoft Excel and other CRM tools.
• 4-6 years of experience in TIC - hardlines industry is preferrable.

Responsibilities

• Complying to the Quality System as per applicable accreditation like ISO 17025.
• Correspondence with clients and review of test requests for correct parameters.
• Monitor TAT and report to manager; coordinate with labs and accounts.
• Review of tender and contract; follow-up of payments with customers.
• Maintain confidentiality and integrity of the laboratory and dispatch activities.

Skills

Communication skills

Microsoft Excel

CRM tools

Education

B.Com or related field

Job description

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark. We take the future into our hands. We are TÜV SÜD Group.

Your Tasks

• Complying to the Quality System as per all applicable accreditation like ISO 17025 etc.
• Complying to the other TUV SUD Process and Policies
• Responsible for all required correspondence with clients Review of test request after receipt of sample in terms of correct selection of parameters and their respective protocols.
• Monitoring TAT and reporting to manager
• Sub-contracting of samples
• Review of request, tender and contract
• Maintaining confidentiality and integrity of the laboratory
• Follow-up of dispatch activities for test reports, invoice
• Obtaining Customer Feedback
• Co-ordinating with lab managers for technical analysis of results.
• Updating lab Managers on complaints
• Follow up of Pending payments from customers in conjunction with accounts.
• Follow up with subcontract labs for capability and test results.
• Follow up with subcontract labs for Invoice and submit to account for the payment.
• Monitoring Sales order, PI, Acknowledgement, report email, Dispatching
• Ensuring good housekeeping of the registration area.
• Immediate response to the internal/ external enquiries.
• Timely closure of all the queries.
• Any other tasks assigned by Manager or N+1.

Your Qualification

• Graduate in B.Com or related field of education.
• Good communication skills, Microsoft Excel and other CRM tools.
• 4-6 years of experience in TIC - hardlines industry is preferrable.

At TÜV SÜD Group, we have employees from more than 100 different countries collaborating together. People of different backgrounds, skills, and pursuing different life goals. Our strength comes from these countless and varied perspectives.

We are committed to be an inclusive and diverse workplace by welcoming people of all backgrounds. We want Diversity & Inclusion (D&I) to be a foundation of our company and create an environment where all our employees can trust they will be treated with respect, regardless of gender, nationality, ethnic background, faith, beliefs, disabilities, age, sexual orientation, or identity. As such, our employees are expected to behave at all times in a manner consistent with TÜV SÜD Group Code of Ethics and Company values.

We firmly believe embedding D&I in the heart of what we do will inherently contribute to the success of TÜV SÜD Group. Click here to find out more about Diversity at TÜV SÜD Group.

Work Area: Sales, Customer Services & Training Management

Country/Region: India

Job Location: Gurugram

Working Model : Onsite

Employment Type: Full time / regular

Company: TUV SUD South Asia Pvt. Ltd.

Org Unit Code: 15310221

Requisition ID: 8090