Sr. Executive / Asst. Manager - After Sales Service | Savli

Pluga Pumps And Motors; Poicha; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Pluga Pumps And Motors in Savli, Gujarat, is seeking a Sr. Executive / Asst. Manager for After Sales Services (Customer Service) to provide technical support for submersible pumps and motors.

You will train staff, troubleshoot, perform on-site service, maintain records, coordinate with sales and R&D, and drive continuous product improvements; travel up to 50% and a bachelor's in Mechanical/Electrical Eng required with 5+ years experience.

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering or related field.
• Minimum 5+ years of experience in after-sales service, technical support, or a related field.
• Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems.

Responsibilities

• Provide technical support to customers, distributors, and field service technicians via phone, email, or on-site visits.
• Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.
• Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.
• Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.
• Maintain accurate records of technical support, service, and repair activities.
• Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.
• Identify areas for product improvement and provide feedback to the R&D team.

Skills

Communication and problem-solving

Time management and organization

Ability to travel up to 50%

Education

Bachelor's Degree in Mechanical or Electrical Engineering

Job description

Responsible for providing technical support and service for our submersible pumps and motors. The ideal candidate will have a strong background in mechanical or electrical engineering, excellent problem-solving skills, and exceptional customer service abilities.

Position: Sr. Executive / Asst. Manager - After Sales Services (Customer Service)

Education and Experience:

• Bachelor's degree in Mechanical or Electrical Engineering or related field.
• Minimum 5+ years of experience in after-sales service, technical support, or a related field.
• Strong knowledge of submersible pumps and motors, hydraulics, and electrical systems.

Location: Savli, Gujarat

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Technical Support: Provide technical assistance to customers, distributors, and field service technicians via phone, email, or on-site visits.
2. Troubleshooting: Identify and resolve technical issues related to submersible pumps and motors, including fault diagnosis and repair.
3. Service and Repair: Perform on-site service and repair of submersible pumps and motors, including installation, commissioning, and maintenance.
4. Training and Development: Conduct training sessions for customers, distributors, and field service technicians on product operation, maintenance, and repair.
5. Documentation: Maintain accurate records of technical support, service, and repair activities.
6. Collaboration: Work closely with sales, manufacturing, and R&D teams to resolve customer issues and improve product performance.
7. Continuous Improvement: Identify areas for product improvement and provide feedback to the R&D team.

Skills and Abilities:

• Communication and problem-solving
• Time management and organization
• Ability to travel (up to 50% of the time)