Sr Executive / Asst. Manager

Godrej Enterprises Group; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Godrej Material Handling in Chandigarh seeks a Service Business professional responsible for generating service revenue, meeting sales targets, and maintaining high customer satisfaction. The role involves coordinating service offerings, managing warranties, training dealers and customers, and ensuring timely service delivery across the branch network.

The incumbent will report to the Service Head, travel extensively within the territory, and hold a valid two-wheeler license.

Qualifications

• Degree / Diploma in Engineering OR Graduate in any discipline.
• 2 years of relevant experience if Degree holder; 4 years if Diploma/Graduate in any discipline.

Responsibilities

• Generate service business and achieve sales targets.
• Ensure all service business parameters are met.
• Ensure customer satisfaction and timely responses.
• Handle warranty disbursement and related documentation.
• Mentor dealers, train customers and operators.
• Support Kaizens and compliance initiatives.

Skills

Technical skills

Communication skills

Product knowledge

Education

Degree in Engineering

Graduate in any discipline

Job description

About the Business & Position Overview

As India's largest manufacturer of forklift trucks, Godrej Material Handling offers an extensive range of forklifts, which include electric, LPG, and diesel counterbalanced forklifts up to 25 tonne capacity, warehouse trucks, and specialised trucks for specific applications. The business also designs and manufactures accessories to address a wide range of handling applications besides offering accessories made by specialists.The business offers lease, hire-purchase, and sale of pre-owned equipment as well as service maintenance programs through a network of 16 branches and over 45 dealers across India. The business exports to over 40 countries across Asia, the Middle East, Africa, Latin America and Europe and holds ISO 9001-2008, ISO 14001-2004 and OHSAS 18001-2007 quality assurance certificates awarded by TUV Nord.With the help of international partners, like Crown, Komatsu, Hubtex, Tennant, Merlo, Iteco and Harlan, Godrej Material Handling offers a one-stop solution for its customers.

Job Profile

Key Responsibilities

• 1. Generation of Service Business & achieving Desired Sales targets
• 2. Ensure all Service business parameters are met.
• 3. Customer Satisfaction
• 4. Warranty Disbursement
• 5. Mentoring Dealers, Training customers & operators
• 6. Organization Imperatives

Job Description

The incumbent would report to Service Head of the branch location. The incumbent would be responsible for the following: 1.Generation of Service Business & achieving Desired Sales targets-Visiting the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc.-Supporting the service business by generation of sales of genuine spares & attachments.-Ensuring sale of contracts like (AMC/CMC) under given territory. 2. Ensure all Service business parameters are met-Ensuring clear & concise communication for follow ups with Customers & Service HO personnel.-Maintaining & having the Service MIS on tab.3. Customer Satisfaction-Ensuring customer satisfaction by quick responses for spares and services for long-term relationships.-Focusing sharply focus on hiring & Contracts customers and relationship management.4. Warranty Disbursement-Whilst warranty period, Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation.-Controlling closely controls on receivables and ensuring collection of required documents like (TDS form/ C Form etc.) to maintain working capital within norm.5. Mentoring Dealers, Training customers & operators-Providing training to Dealers & customers about upkeepment, maintenance and safety of the equipment purchased by the customers.-Having an upbeat attitude to remain optimistic & be a go getter.6. Organizational Imperatives -Actively participating and originating Kaizens -Actively involving in Business Excellence initiatives -Adhere to Compliance and Safe Working Note: - The incumbent would be required to travel extensively for the purpose of Company-s business as per the job requirements. - The incumbent should possess a valid two-wheeler driving license.

Qualification Details

Essential Qualification :

Degree / Diploma in Engineering OR Graduate in any discipline

Preferred Qualification :

-

Experience Details

Essential Experience :

2 years of relevant work experience for Degree in Engineering OR4 years of relevant work experience for Diploma in Engineering / Graduate in any discipline

Preferred Experience :

Experience in service of industrial products like MHE

Special Skills

Essential :Skills required:-Technical Skills-Communication Skills2.Knowledge of:-Product knowledge-Sound fundamental concepts