ServiceNow HRSD Developer

BOT Consulting; Jaipur; On-site; INR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Competitive salary

Wellness packages

Flexible work arrangements

Job summary

BOT Consulting is looking for a skilled ServiceNow Developer located in Jaipur, India. The ideal candidate will have 4-6 years of relevant experience, particularly in HR Service Delivery (HRSD). Responsibilities include developing, testing, and deploying ServiceNow applications while working collaboratively in a dynamic environment. Key qualifications include strong knowledge of HR Case Management, Agile methodologies, and proven experience in ServiceNow development. The position also offers competitive salary and benefits to foster growth and well-being.

Qualifications

• 4-6 years of hands-on experience in ServiceNow development projects.
• At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD).
• Proven technical and business process experience leading delivery of ServiceNow solutions.

Responsibilities

• Participate in ServiceNow Development projects focusing on HRSD modules.
• Document configurations and development work thoroughly.
• Lead customer conversations to assist with requirements gathering.

Skills

ServiceNow Development

HR Service Delivery (HRSD)

HR Case Management

Employee Center Pro/Portal

Agile methodologies

Exceptional Communication

Intellectual Curiosity & Proactiveness

Strategic Thinking

Resilience & Adaptability

Education

B.Tech in Computer Science or related field

Tools

ServiceNow Studio

Jira

ServiceNow Agile 2.0

Job description

We are seeking a highly skilled and experienced ServiceNow Developer with 4-6 years of relevant experience, specializing in Employee Workflows, particularly within HR Service Delivery (HRSD). As a senior technical team member, you will play a crucial role in configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong focus on HRSD modules like Onboarding, Offboarding, HR Services, Employee Center Portal, and Assignment Rules.

Key Responsibilities

• Participate in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and/or integrations, with a strong emphasis on HRSD modules.
• Document configurations, reports, and development work thoroughly.
• Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering processes.
• Assist customers with executing testing scenarios and plans.
• Educate customers on ServiceNow products and the solutions we create for them by delivering effective demonstrations.
• Engage in timely and effective written and verbal communications with customers and teammates.
• Collaborate with and support your teammates.
• Demonstrate expert understanding of technical consultant methodologies and principles.
• Maintain a keen understanding of the products we implement and our customer’s business.
• Maintain the skills required to configure and/or develop advanced ServiceNow features (e.g. Portal, Integrations, AI Search, etc.).
• Maintain certifications, knowledge of new features with each release, and commit to continuous learning.
• Attend and participate in design workshops and design activities to help ensure requirements are technically sound.
• Participate in story grooming and pointing sessions, ensuring a clear understanding of requirements and point stories.
• Participate in stand‑ups and sprint retrospectives, providing solution guidance to the project team.
• Lead Code Promotion activities.
• Participate in peer review testing and provide test steps used during peer review.
• Participate in sprint retrospectives by delivering well‑prepared solution demonstrations.
• Participate in cutover planning and develop and implement cutover plans for solution components contained in ServiceNow update sets.
• Lead Knowledge Transfer sessions with customers.
• Support Project Managers by documenting Risks, Actions, Issues, and Key Decisions in the RAID log.
• Participate in pre‑sales activities as needed.
• Mentor Associate Technical Consultants and Technical Consultants.
• Deliver excellence, be agile, and stay flexible.

Qualifications & Skills

• 4-6 years of hands‑on experience in ServiceNow development projects.
• At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD).
• Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments.
• Strong knowledge of HR Case Management, Employee Center Pro/Portal, and Lifecycle Events.
• Proven experience with ServiceNow Studio, Scoped Applications, and Update Sets.
• ServiceNow CSA and CIS- HR Certifications.
• Knowledge of technical components such as LDAP, SAML/SSO, REST and SOAP API integrations that make use of these technologies.
• Familiarity with ServiceNow data model, ACLs, UI policies, and Flow Designer.
• Experience working with Agile methodologies and tools like Jira, ServiceNow Agile 2.0.
• Deep knowledge and expertise in key areas of the ServiceNow platform.
• B.Tech in Computer Science or a related field.
• Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products.
• Soft Skills:
• Exceptional Communication
• Intellectual Curiosity & Proactiveness
• Strategic Thinking
• Resilience & Adaptability

Signs You May Be a Great Fit

Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud‑driven digital transformation.

Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility.

Growth: Access professional development opportunities, and mentorship from experienced peers.

Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.