Sr. Engineer - Operations Support 4B

Genpact; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Mumbai seeks a Sr. Engineer - Operations Support to design and validate processes, plan training programs, and support proactive operational initiatives.

The role involves collaborating with functional teams, vendors, and stakeholders to deliver data-driven improvements and maintain system reliability. You will gather executive summaries for upper management, analyze performance, and contribute to enterprise-scale AI deployments while maintaining high service levels.

Qualifications

• Bachelors or Masters degree in a related field with strong academic record.
• Certifications such as CISSP, CKA, CSAM, ITIL are preferred and demonstrate broad technical expertise.
• Experience with cross-functional collaboration to resolve complex incidents and drive improvements.
• Ability to develop technical documentation and support post-implementation activities.

Responsibilities

• Provide advanced technical support for troubleshooting and incident resolution; minimize downtime.
• Collaborate with cross-functional teams to ensure timely issue resolution and stability.
• Perform regular application maintenance, patching, and upgrades to software versions.
• Develop system and domain expertise; participate in projects and process improvements.
• Create and maintain documentation to support knowledge sharing and future troubleshooting.
• Participate in new application deployments, testing, and post-implementation support.

Skills

Agile Methodology

Applications Support

Cloud Applications

Database Administration

ServiceNow Platform

OS management

Windows Server Support

Security Operations Management

ERP

Education

Bachelor's - Commerce/Economics/Finance

Master's - Business Administration

Master's - Business Analytics

Tools

CNCF Kubernetes

ServiceNow

ITIL Foundation

Oracle Exadata Database Machine

Oracle Solaris

Windows Deployment Services (WDS)

Job description

Sr. Engineer - Operations SupportReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Design and validate processes • Plan and implement training programs and track the progress on the same • Support functional teams on proactive processes, project initiatives, integration support and Data integrity • Identify training needs according to needs • Connect with vendors for external training programs • Provide recommendations to management for operational improvements based on analytical findings. • Develop system and domain expertise and participate as a team member on projects • Represent the team on various projects and corporate initiatives. • “Own” and “Drive” all activities essential for business analysis with strong communication skills • Collaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements • Bring Industry best practices to ensure operational stability • Drive Service improvement projects across in partnership with internal and partner teams • Engage with various groups to deliver their business requirements • Gather, analyze, and provide executive summary level data view for upper-level management • Qualification we seek in you! • Provide advanced technical support for troubleshooting and resolving application-related incidents; • Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime; • Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions; • Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts; • Participate in the implementation of new applications, including testing, deployment, and post-implementation support.QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsCertified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNowRequired SkillsAgile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server SupportLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Operations SupportRemote Type -HybridWork Shift -Day Job (India)Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.