Sr. Engineer - Application Support P 4B

Genpact; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Genpact is seeking a Sr. Engineer - Application Support to troubleshoot and resolve complex application incidents and ensure high availability. You will collaborate with diverse teams to minimize downtime, perform routine maintenance, and document solutions for future reference.

The role involves participating in new application deployments, testing, and post-implementation support to enable smooth transitions and measurable business outcomes. Strong automation and ITIL practices are valued.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science or Information Technology; Master's in Software Engineering is a plus.
• ITIL Foundation Certification is preferred.
• CompTIA A+ and Server+ certifications boost candidacy.
• Microsoft 365 Fundamentals and MS Access skills are advantageous.

Responsibilities

• Provide advanced technical support for troubleshooting and resolving application-related incidents.
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime.
• Perform regular application maintenance: monitoring performance, applying patches, upgrading software versions.
• Develop and maintain technical documentation to share knowledge and support troubleshooting.
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

IT Process Automation

Kronos Workforce Management

Personal Effectiveness

Python

Ruby on Rails

Splunk

Storytelling

VERITAS NetBackup

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

Tools

ITIL Foundation

CompTIA A+

CompTIA Server+

Microsoft 365 Fundamentals

MS Office Specialist MS Access

Job description

Sr. Engineer - Application Support PReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Provide advanced technical support for troubleshooting and resolving application-related incidents; • Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime; • Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions; • Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts; • Participate in the implementation of new applications, including testing, deployment, and post-implementation support. • Provide advanced technical support for troubleshooting and resolving application-related incidents; • Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime; • Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions; • Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts; • Participate in the implementation of new applications, including testing, deployment, and post-implementation support.QualificationsBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertificationsCompTIA A+ - New HorizonsNew Horizons, Comptia Server+ - ComptiaComptia, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco, Microsoft Office Specialist MS Access - MicrosoftMicrosoftRequired SkillsAgile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, IT Process Automation (Ayehu), Kronos Workforce Management, Personal Effectiveness, Python (Programming Language), Ruby on Rails, Splunk, Storytelling, VERITAS NetBackupLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Application Support PRemote Type -OfficeWork Shift -Day Job (India)Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.