Engineer - Application Support N 4A

Genpact; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Genpact Bengaluru is hiring for an Application Support Engineer to monitor, troubleshoot, and maintain enterprise applications. You will collaborate with developers to implement fixes, document procedures, and train end-users on functionality.

The role emphasizes security and data protection compliance and involves testing and deployment of updates. The position suits candidates with a strong foundation in computer engineering/science, information technology, and software engineering, plus ITIL

Qualifications

• Bachelors in Computer Engineering, Computer Science or Information Technology; Masters in Software Engineering preferred.
• Certifications include ITIL Foundation (Axelos).
• Strong skills in Agile, collaboration tools, design thinking, and storytelling.

Responsibilities

• Monitor and maintain the performance of applications.
• Troubleshoot and resolve any technical issues or system errors.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide training and support to end-users on application functionality.
• Participate in testing and deployment of new applications or updates.
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Personal Effectiveness

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

ITIL Foundation - Axelos

Job description

Engineer - Application Support NReady to turn bold ideas into real-world impact?At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job Description• Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies. • Monitor and maintain the performance of applications; • Troubleshoot and resolve any technical issues or system errors; • Collaborate with developers to implement fixes and enhancements; • Document processes and procedures for future reference; • Provide training and support to end-users on application functionality; • Participate in the testing and deployment of new applications or updates; • Ensure compliance with security and data protection policies.QualificationsBachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertificationsITIL Foundation - AxelosAxelosRequired SkillsAgile Methodology, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, StorytellingLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Application Support NRemote Type -OfficeWork Shift -Any (India)Why join Genpact?Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve business challenges that matterAccelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay aheadWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.