Senior Dispatcher / Command Centre Lead

TENARAI TECHNOLOGIES PRIVATE LIMITED; Bengaluru; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

TENARAI TECHNOLOGIES PRIVATE LIMITED in Bengaluru work from office is seeking a Senior Dispatcher / Command Centre Lead to manage a dispatch shift, own handovers, handle L1 escalations and ensure dispatch quality.

The role requires 6+ years in field-service dispatch or NOC for US clients, strong team leadership, SLA-driven ticket management, and fluency in English. You must work rotating shifts, including nights, to support US time zones.

Qualifikationen

• 6+ years in field-service dispatch or NOC for US clients
• Strong team leadership and mentoring
• SLA-driven ticket management and escalation handling
• Knowledge of US geography and time zones
• Excellent spoken and written English

Aufgaben

• Carry out dispatcher duties and manage daily queue
• Own shift handover and ensure smooth transitions
• Handle L1 escalations and ensure timely responses
• Prioritize queue and make SLA-risk calls
• Produce shift reports and performance metrics

Kenntnisse

NOC dispatch

US clients

Team leadership

English fluency

Shift coordination

Jobbeschreibung

Role: Senior Dispatcher / Command Centre Lead 247 Dispatch & Activity Monitoring

Location: Bengaluru work from office, rotational shifts

Experience: 6-12 Years

Location: Bangalore-work from office, Rotational Shifts

Key Skills: 6+ years in NOC or field-service dispatch for US clients. Strong Team leading experience, ticket management, escalation handling, Handle L1 escalations, Own shift handover

Role purpose

Lead a dispatch shift — everything a dispatcher does, plus shift ownership, L1 escalations and dispatch quality.

Key responsibilities

• Carry out all dispatcher duties (see Dispatcher profile)
• Own shift handover
• Handle L1 escalations
• Prioritise the queue and make SLA-risk calls
• Mentor junior dispatchers
• Produce shift reports

Essential skills and experience

• 6+ years in field-service dispatch or NOC for US clients (6+ considered with strong lead experience)
• SLA-driven ticket management and escalation handling
• Knows US geography and time zones
• Excellent spoken and written English
• Willing to work rotating shifts including nights

Desirable

• Data-centre, structured cabling and fiber terminology
• Field Nation / WorkMarket dispatch
• Prior shift-lead experience
• ITIL FoundationRole & responsibilities