Sr. Consultant - Enterprise Application ServiceNow N 4B

BrightClaim; Mumbai City; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact is seeking a Sr. Consultant for Enterprise Application specializing in ServiceNow. You will lead design, configuration, and integration efforts for client deployments, providing technical guidance and ensuring best practices are followed.

The role emphasizes collaboration with clients, ongoing learning, and delivering scalable ServiceNow solutions in a hybrid work environment. Strong knowledge of ITIL and ServiceNow certifications are valued.

Qualifications

• Requires strong experience designing and delivering ServiceNow solutions.
• Experience with integrations and best practices for implementation.
• Ability to guide clients and maintain engineering standards.

Responsibilities

• Collaborate with clients to understand business requirements and design ServiceNow solutions.
• Configure and customize ServiceNow platform to meet client needs and optimize functionality.
• Implement ServiceNow solutions including integrations with other systems.
• Provide technical guidance on best practices for ServiceNow implementation and usage.
• Troubleshoot and resolve issues related to ServiceNow solutions.
• Document configurations and integrations for training and reference.
• Stay updated on ServiceNow features and best practices to improve solutions.

Skills

Agile

Client relations

Collaboration tools

Design thinking

Executive presence

Inclusion

Personal effectiveness

ServiceNow

Storytelling

Education

Bachelor's in Computer Engineering

Bachelor's in Computer Science

Bachelor's in Information Technology

Master's in Software Engineering

Tools

ServiceNow

ITIL V3 Foundation

ServiceNow Certified App Developer

Job description

Sr. Consultant - Enterprise Application - ServiceNow N

Job Description

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities

• Collaborate with clients to understand their business requirements and design ServiceNow solutions;
• Configure and customize the ServiceNow platform to meet client needs and optimize functionality;
• Implement ServiceNow solutions, including integrations with other systems and applications;
• Provide technical expertise and guidance to clients on best practices for ServiceNow implementation and usage;
• Troubleshoot and resolve technical issues related to ServiceNow solutions;
• Document configuration, customization, and integration processes for future reference and training;
• Stay updated on ServiceNow features, enhancements, and best practices to continuously improve client solutions.
• Collaborate with clients to understand their business requirements and design ServiceNow solutions;
• Configure and customize the ServiceNow platform to meet client needs and optimize functionality;
• Implement ServiceNow solutions, including integrations with other systems and applications;
• Provide technical expertise and guidance to clients on best practices for ServiceNow implementation and usage;
• Troubleshoot and resolve technical issues related to ServiceNow solutions;
• Document configuration, customization, and integration processes for future reference and training;
• Stay updated on ServiceNow features, enhancements, and best practices to continuously improve client solutions.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ITIL V3 Foundation - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Personal Effectiveness, ServiceNow Platform, Storytelling

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Enterprise Application ServiceNow N

Remote Type

Hybrid

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.