Sr Desktop Support Analyst

Indussystem; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

INDUS Systems in Mumbai is seeking a Sr Desktop Support Analyst to manage IT activities across Unit-I and Unit-II, ensuring GxP compliance and adherence to SOPs. You will support Chromeleon and non-Chromeleon systems, assist vendors during installations, and implement desktop policies in GxP environments.

Additionally, you will provide end-user IT support, handle network basics, asset management, and coordinate with the corporate IT team for remote software and applications.

Responsibilities

• Handling IT-related activities in Unit-I and Unit-II
• Responsible for GxP-related IT activities
• Adherence to effective IT SOPs and ensuring related activities are carried out accordingly
• Maintenance and support for Chromeleon and non-Chromeleon applications and servers
• Provide technical support to vendors during any new installation or troubleshooting
• Implementation of desktop policies in GxP systems
• End-user support related to IT infrastructure and system hardware
• Printing support
• Support related to network LAN, Wi-Fi, switches, etc.
• Assisting with IT issues in QC and R&D labs
• Coordinate with the corporate IT team for remote software and web applications
• Coordinate with team members and troubleshoot IT-related problems
• Anti-virus and patch management compliance
• Monitoring and closure of IT tickets as per the SLA
• Any other responsibility or assignment allocated by the Department Head
• Follow all EHS guidelines and work instructions while carrying out assigned activities
• 100% compliance with PPE usage
• Adherence to Life-Saving Rules
• Work according to competence and assigned tasks
• Participate in training programs
• Awareness of emergency preparedness plans and responding to emergencies
• Report EHS incidents to the concerned officer, manager, or EHS representative

Job description

As processes are becoming more complex, competitive and demanding, businesses are constantly exploring new ways to deploy effective solutions. We at INDUS Systems, over the years, have synchronised our team to offer best-of-breed solutions from leading technology partners coupled with our Professional Services to help customers protect their IT investments, reduce costs and grow their businesses. Our IT Solutions increase people efficiency, reduces infrastructure footprint which acts as a catalyst towards quantum business growth. We thrive to be a hand-holding partner in customer's journey.

Job Description

Sr Desktop Support Analyst

Responsibilities

Handling IT-relatedactivities in Unit-I and Unit-II

• Responsible for GxP-related IT activities.
  
• Adherence to effective IT SOPs andensuring related activities are carried out accordingly.
  
• Maintenance and support for Chromeleon andnon-Chromeleon applications and servers.
  
• Provide technical support to vendorsduring any new installation or troubleshooting.
  
• Implementation of desktop policies in GxPsystems.
  
• Maintain and review IT assets.
  
• Preparation, review, and execution ofqualification and validation documents.
  
• End-user support related to ITinfrastructure and system hardware.
  
• Printing support.
  
• Support related to network LAN, Wi-Fi,switches, etc.
  
• Assisting with IT issues in QC and R&Dlabs.
  
• Coordinate with the corporate IT team forremote software and web applications.
  
• Coordinate with team members andtroubleshoot IT-related problems.
  
• Anti-virus and patch managementcompliance.
  
• Monitoring and closure of IT tickets asper the SLA.
  
• Any other responsibility or assignmentallocated by the Department Head.
  

Environment, Healthand Safety (EHS) Responsibilities

• Follow all EHS guidelines and workinstructions while carrying out assigned activities.
  
• 100% compliance with Personal ProtectiveEquipment (PPE) usage.
  
• Adherence to Life-Saving Rules (LSR).
  
• Work according to competence and assignedtasks.
  
• Participate in training programs.
  
• Awareness of emergency preparedness plansand responding to emergencies.
  
• Report EHS incidents to the concernedofficer, manager, or EHS representative.